Manager, API Services

C1 Company OverviewC1: 1 Contact, 1 Connection, 1 ChoiceC1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.OverviewSummaryDrive the success of C1's internal software applications by leading the API (Application Programming Interface) Services development team. This role is accountable for the delivery, enhancement, and maintenance of high-quality APIs, ensuring seamless integration and optimal performance. This role requires a strong focus on API design, development standards, and ensuring the delivery of high-quality, scalable solutions.ResponsibilitiesEssential FunctionsLeads and manages the API services software development teamOversees the design, development, and delivery of high-quality APIsEnsures the maintenance, enhancement, and performance of existing APIsCollaborates with Application Administrators and PMO on API integration, help desk resolution, and deliveryEstablishes and enforces API development standards and best practicesManages team performance, including hiring, mentoring, and performance reviewsParticipates in road mapping, budgeting, and other forecasting toolsStays current with API technologies and industry trends (highlights the need for ongoing learning)Ensures that teams have appropriate solutions and technical specifications, direction, and resources to deliver solutions effectively by establishing realistic estimates for timelinesGains a thorough technical understanding of our current software applications and how the business uses them to manage their day-to-day workResearches, analyzes, and recommends new technologies and processes that improve software quality, reduce development costs, and/or bring value to the business usersContributes to software upgrades, build/buy decisions, and testing phases (unit & UAT)Participates in release/sprint planning and scrum meetings as neededProvides Tier III/IV support for resolving production system issuesCollaborates on hardware requirements for optimal software performanceEstablishes and maintains documentation standardsEnsures adherence to SOC2 controlsManages own work to meet agreed timelinesQualificationsRequired QualificationsBachelor’s degree with 5+ years of software development experience with ASP.NET and VB.net or C#.net OR 8+ years managing a software development team5+ years of experience with SQL 2008 and aboveStrong analytical and problem-solving skills requiredStrong verbal and written communication skills requiredDesired/Preferred QualificationsProven experience leading technical teams.Strong experience with: CRM, ERP, and Managed Services platformsAPI models, architecture, and developmentAPI iPaaS platformsMicrosoft SharePoint (2013+)SQL Server Reporting Services (SSRS)Azure DevOpsDevOps and CI/CD practicesFamiliarity with data warehousing conceptsExposure to MVC/Razor and Web Services (WCF/Web API)Experience in Agile development methodologiesAdditional InformationC1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)* RX Home Delivery* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Medical for foreign travel coverage* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off* 10 Holidays* Summer Sizzle* On Demand Pay (Daily Pay) Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions