Solutions Architect – AI & Automation

We are seeking a hands\-on **Solutions Architect – AI \& Automation** to design, build, and deploy practical AI\-powered solutions for commercial clients. This role is ideal for someone who can take a real business problem, understand the customer workflow, and turn it into a secure, scalable AI solution that works across multiple systems. The ideal candidate will have experience with **Generative AI, conversational AI, agentic workflows, voice or messaging\-based AI, APIs, cloud platforms, and business\-process automation**. A major focus of this role will be developing intelligent customer\-engagement and front\-office solutions for businesses such as professional\-service firms, healthcare organizations, local service providers, and other commercial clients. These solutions may include AI assistants that answer customer questions, handle inbound calls or digital conversations, collect information, access business systems, check availability, schedule appointments, update records, send confirmations, route requests, and escalate conversations to human staff when necessary. Key Responsibilities * Design and implement end\-to\-end **Generative AI, conversational AI, and agentic AI solutions** for commercial customers. * Build intelligent AI assistants capable of supporting **voice, SMS/text, web chat, and other customer communication channels**. * Develop workflows that allow AI agents to securely retrieve information and take actions within business systems. * Integrate AI solutions with **CRM, ERP, scheduling, calendar, customer\-service, payment, intake, and other third\-party platforms**. * Create integrations using **REST APIs, webhooks, SDKs, function calling, tool calling, and event\-driven workflows**. * Build AI workflows that can perform tasks such as: * Customer intake and information collection * Account or customer lookup * Appointment availability checks * Appointment scheduling and rescheduling * Confirmation and follow\-up messaging * FAQ and knowledge\-base responses * Lead qualification * CRM updates * Escalation to human staff * Design and implement **RAG, knowledge\-base, and enterprise search solutions** where appropriate. * Develop multi\-step agentic workflows with appropriate validation, guardrails, human approval, and fallback logic. * Work with cloud platforms such as **AWS, Azure, and/or GCP** to deploy secure and scalable AI applications. * Collaborate with clients and internal teams to understand workflows, identify automation opportunities, and recommend appropriate technical solutions. * Build prototypes and proofs of concept and transition successful solutions into production. * Implement monitoring, logging, security, access controls, evaluation, and governance for production AI systems. * Document solution architecture, integrations, workflows, deployment requirements, and operational procedures. * Stay current with emerging AI platforms, agent frameworks, voice technologies, automation tools, and integratio