Chief Operating Officer

About World Business Lenders World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team. Typically, the work schedule is from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, though additional hours may be required based on business needs. About the Role The Chief Operating Officer is responsible for providing operational leadership and coordination across the Company’s Lending Operations, including Intake, Processing, Valuation, Underwriting, Title, and Closing, as well as Asset Resolution and Loan Administration (Servicing). This role will work closely with the senior leadership responsible for each function to ensure these areas operate as an integrated, end-to-end lending and asset lifecycle. The Chief Operating Officer will focus on improving coordination within and between departments, establishing consistent processes and performance standards, identifying operational bottlenecks, monitoring key performance indicators, and ensuring that issues are addressed before they negatively impact lending, servicing, or asset resolution. The Chief Operating Officer will focus on process integration, performance standards, operational efficiency, cross-functional coordination, and resolution of issues across the broader lending and asset lifecycle. The position will report directly to the Chief Executive Officer and will serve as a key operational partner to executive leadership. The role will provide visibility into operational performance, risks, capacity, and opportunities for improvement across the functions within its scope. What Success Looks Like Improve coordination and accountability across Lending Operations, Asset Resolution, and Loan Administration. Reduce operational bottlenecks and unnecessary handoffs. Improve turnaround times and overall process efficiency. Establish clear and measurable operational KPIs and improve visibility into performance for executive leadership. Identify and resolve recurring operational issues. Build scalable processes capable of supporting the company's continued growth. Create a unified and efficient end-to-end operating model across the lending, servicing, and asset-resolution lifecycle. What You'll Be Doing (Core Responsibilities) Operational Leadership Provide overall operational oversight across Lending Operations (Intake, Processing, Valuation, Underwriting, Title, and Closing), Asset Resolution, and Loan Administration (Servicing). Work directly with the functional leaders of each area to establish priorities, processes, performance expectations, and operational objectives. Ensure the functions within Lending Operations, Asset Resolution, and Loan Administration operate as an integrated process, with clear ownership and accountability for cross-departmental workflows. Identify operational gaps, inefficiencies, bottlenecks, and communication breakdowns across the closing and asset lifecycle. Develop and maintain standardized operating procedures, workflows, controls, service-level expectations, and escalation processes. Monitor operational performance and provide regular updates and recommendations to the CEO. Closing Operations Oversight Work with Closing Operations leadership to monitor closing, funding, and related operational activities. Identify recurring issues affecting Closing Operations or movement through the closing pipeline. Coordinate with Valuations, Asset Resolution, Underwriting, Sales, Legal, Finance, and other relevant functions to improve execution. Review operational reporting and identify trends requiring management attention. Valuations Oversight Work with Valuations leadership to ensure valuation activities are properly integrated into closing and asset-resolution processes. Monitor valuation volume, turnaround times, quality, exceptions, and outstanding requests. Identify delays that affect closing, underwriting, or asset resolution and establish appropriate prioritization and escalation processes. Identify opportunities to improve valuation efficiency, consistency, and scalability. Asset Resolution Oversight Work with Asset Resolution leadership to ensure assets move efficiently through the resolution process. Monitor resolution pipelines, aging, recoveries, dispositions, and other relevant operational metrics. Identify operational issues affecting resolution outcomes and improve coordination with Closing Operations, Valuations, Legal, Finance, and other stakeholders. Establish consistent processes for tracking assets through resolution and escalating matters requiring executive attention. Identify opportunities to improve recovery outcomes, reduce cycle times, and increase operational efficiency. Lending Operations Oversight Provide operational oversight across Intake, Processing, Valuation, Underwriting,