Licensed Retiree Benefits Advisor - Temporary - Virtual + Commission

We’re sharing this opportunity earlier than our typical hiring timeline to give candidates ample time to explore the role and to ensure a thoughtful, thorough interview process for our upcoming high‑volume hiring needs.If you apply, here is what to expect next:Interviews will begin the first week of May—candidates selected to move forward can expect next steps in early May.Start dates may be available as early as late July, allowing time to plan ahead.For more details about the role and answers to frequently asked questions, please click here.Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com.  Alight Retiree Health Solutions is a business unit that provides customer service assistance to Medicare and Pre-Medicare eligible retirees and assist with selecting the appropriate health plans. As a Virtual Benefit Advisor, individuals will be able to handle all responsibilities from the comfort of their home office. The Licensed Virtual Benefit Advisor’s responsibilities include selling and enrolling retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. BAs maintain the highest levels of integrity, are responsible, disciplined, team players, and produce quality work. The most successful agents maximize their selling opportunity from October 15th through December 7th. However, Alight may offer year-round employment opportunities to high performing colleagues if available.Job Responsibilities:Ability to consistently provide a world class experience at all customer touchpointsMaintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)Ability to pass AHIP and annual carrier certificationsKnowledge of Medicare Advantage, Medicare Supplement, and prescription drug plansWillingness to learn about DSNP plans as well as Special Election Periods (Low Income Subsidy and Medicaid) for Retirees to be enrolled outside of the traditional Annual Enrollment Period Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plansEnroll retirees compliantly and efficiently by reading scripting verbatimMeet and/or exceed key performance indicatorsHandle inbound customer service calls as well as outbound dialing by providing accurate and complete information to retirees with the intent of enrolling the customer in the appropriate plan based on their specific needsResponsible for making outbound calls to warm leads with the intent of scheduling appointments or completing an appointment with a participantActively manage all appointments to follow up with a prospectRespond to voicemails within 24 business hoursMonitor the internal chat and respond in a timely fashion to any questions or requestsDeliver a consistently positive customer experience in a highly ethical and professional mannerStrong computer skills, Microsoft Office proficiency, experience using multiple screens is a plusCapable of absorbing new information and adapting to new processes and programs rapidlyAbility to process a wide range of complex details and arti