Spanish Bilingual Inbound Customer Service Representative- Remote

Join the People Helping PeopleVelera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.Upcoming Training Start Dates: June 29th; second shift schedules available$18.41/hr + Performance Bonus, Shift and Language DifferentialThe OpportunityThe Contact Center Agent I - Bilingual will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.Day in the LifeTakes incoming calls from members.Navigates tools and resources to properly address member inquiries.Maintains a high level of service with members and meets performance targets.Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.Develops and maintains productive working relationships with team members.Promotes and maintains a positive, professional image of Velera's Call Centers.Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.Qualifications High school diploma or equivalent.Some post high school education desirable.Physical DemandsWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger,handle, or feel and talk or hearSpecific vision abilities required by this job include close visionAbility to occasionally lift/move up to 25 poundsIndividuals with a disability who are otherwise able to perform the essential functions of the job mayrequest a reasonable accommodation through the Human Resources department.Knowledge, Skills, & AbilitiesBasic Computer Skills using Word, Excel, Outlook.Strong customer service skills.Clear verbal communication, written communication, and reading comprehension in English.Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.Application of good judgment and decision making.Ability to work efficiently both independently and as part of a team.Product knowledge is to include but not limited to: Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or SpringboardWhile performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shiftAbout VeleraAt Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.Pay Equity$15.00 - $18.03Actual Pay will be adjusted based on experience and other job-related factors permitted by law.Great Work/Life Benefits!Competitive wagesMedical with telemedicineDental and VisionBasic and Optional Life InsurancePaid Time Off (PTO)Maternity, Parental, Family CareCommunity Volunteer Time Off12 Paid HolidaysCompany Paid Disability Insurance401k (with employer match)Health Savings Accounts (HSA) with company provided contributionsFlexible Spending Accounts (FSA)Supplemental InsuranceMental Health and Well-being: Employee Assistance Program (EAP)Tuition ReimbursementWellness programBenefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditionsVelera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquir