Product Operations Lead

**OUR MISSION** --------------- We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high\-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market\-leading value\-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high\-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers. As a tech\-native organization, we believe technology should strengthen the human connection at the center of care. That only happens when the people using our tools understand them, trust them, and have a clear path to get help when something isn't working. Strong product operations is how we close the gap between what we build and how it's used every day. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. **WHAT YOU'LL DO** ------------------ We're hiring a Product Operations Lead to make sure the software we build works well for the people who use it, from the day a feature ships and every day after. Thyme Care runs on three software platforms. The largest, Thyme Box, is the care management platform where our nurses, social workers, care partners, nurse practitioners, and medical directors spend their day. You'll connect our product and engineering teams with the care team: you'll know how our products work in practice, spot problems early, and make sure changes land smoothly. The work is broad. It covers first\-line triage and user support, rollout planning, training and documentation, usage monitoring, and the operating rhythm of the product organization. Many of these processes exist informally today, and you'll have room to formalize and improve them. You'll partner closely with product managers, engineering, quality engineering, data science, service design, our training team, and Care Delivery and Enrollment operations. Additionally, you will: * **Become the expert on how our products work:** learn all three of our platforms and the key data assets behind them in depth, give introductory demos to new team members across tech and the broader company, and be a go\-to resource when someone needs to understand how something works * **Serve as first\-line triage for Thyme Box issues:** partner with Quality Engineering on bug triage, field reports from the care team, ask the clarifying questions that separate "the pr