Customer Care Representative

This is a remote position.About the CompanyOur client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.About the RoleOur client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.Key ResponsibilitiesPatient Support & CommunicationRespond to patient inquiries via phone, email, SMS, and chat in a timely and professional mannerProvide compassionate and accurate assistance regarding services, appointments, and patient questionsEnsure every patient interaction reflects empathy, professionalism, and careFollow up with patients to ensure a smooth and positive experienceAppointment Coordination & Administrative SupportSchedule and confirm appointments accuratelyCoordinate patient intake, follow-ups, and internal communication with medical teamsMaintain organized and accurate patient records in CRM/EMR systemsSupport administrative workflows and operational tasks as neededCustomer Experience & Problem ResolutionAddress patient concerns calmly and efficientlyEscalate complex issues appropriately while maintaining excellent service standardsHelp improve processes and patient satisfaction through proactive communicationMaintain confidentiality and professionalism when handling sensitive information Requirements2+ years of experience in customer support, patient care, medical reception, or healthcare customer servicePrevious experience in healthcare, wellness, telehealth, medical clinics, or related environmentsExcellent English communication skills (written and verbal)Strong organizational and multitasking abilitiesComfortable using CRM systems, scheduling platforms, and digital communication toolsHigh attention to detail and follow-throughAbility to remain calm, empathetic, and solution-oriented in fast-paced situationsStable work history and interest in long-term career growthPreferred QualificationsExperience supporting U.S.-based healthcare organizationsFamiliarity with HIPAA and patient confidentiality standardsExperience in remote customer support environments BenefitsSalary: $1,000-$1,250/Monthly100% Remote from anywhere in LATAM. Originally posted on Himalayas