Customer Support Team Leader

Customer Support Team Leader at SiteMinder, a global hotel commerce platform, leading a team to deliver excellent customer service, building consensus, and collaborating with other teams to deliver great customer experiences.RequirementsExperience leading diverse, motivated teamsExperience working in Software or IT environmentsAbility to remain calm under pressure in a fast-paced environmentFoster a high-performance culture by aligning performance expectations with overall business goalsEncourage an open exchange of information and viewpoints, and actively listen to othersTranslate strategic goals into actionable plansReadily adapt to competing demands and shifting prioritiesMaintain composure, positivity, and patienceInspire others to take ownership of their work and perform at their bestClearly communicate verbally and in writingLead by example. Are seen as a role model by peers and teammatesCan understand and make decisions based off data rather than hunchesMake timely, confident decisionsBenefitsEquity packagesHybrid working modelMental health and well-being initiativesPaid birthday, study, and volunteering leaveSponsored social clubs, team events, and celebrationsEmployee Resource GroupsInvestment in personal growth and trainingOriginally posted on Himalayas