Help Desk Technician

**Job Overview** We are seeking a dynamic and dedicated Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end\-users seeking technical assistance, ensuring swift resolution of hardware, software, and network issues. Your energetic approach will help maintain seamless IT operations across the organization, empowering users with reliable support and fostering a productive work environment. This paid position offers an exciting opportunity to develop your technical skills while making a tangible impact on daily business functions. **Duties** * Provide prompt and professional technical support to users via phone, email, or remote access tools such as ServiceNow or Jira. * Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office. * Manage user accounts and permissions within various IT infrastructure components like Active Directory, VPNs, firewalls, and LAN configurations. * Assist with computer management tasks such as installing, configuring, and maintaining desktops, laptops, and peripheral devices. * Support network connectivity issues involving LANs, Wi\-Fi, VPN access, and firewall settings to ensure secure and reliable communication. * Document incidents and resolutions accurately in help desk ticketing systems like BMC Remedy or ServiceNow for tracking and reporting purposes. * Collaborate with team members on complex issues involving software troubleshooting, network problems, or hardware failures to deliver comprehensive solutions. **Requirements** * Proven experience in technical support or desktop support roles with a strong understanding of operating systems including Windows, macOS, and Linux. * Familiarity with computer networking concepts such as LAN setup, VPN configuration, firewalls, and network security protocols. * Proficiency in managing computer hardware components and troubleshooting related issues effectively. * Knowledge of common enterprise tools like Jira, ServiceNow, BMC Remedy for incident management and ticket tracking. * Excellent communication skills with the ability to explain technical concepts clearly to non\-technical users. * Ability to prioritize tasks efficiently in a fast\-paced environment while maintaining a positive attitude. * Strong customer service orientation with a proactive approach to problem\-solving. Join us as a Help Desk Technician and become an essential part of our vibrant IT support team! Your enthusiasm for technology combined with your commitment to exceptional service will help us keep our organization running smoothly while advancing your career in IT support. Pay: $25\.19 \- $39\.33 per hour Benefits: * 401(k) * 401(k) matching * Flexible schedule * Paid time off Work Location: Remote