Client Support Specialist

**Overview** 6 Degrees Health is a healthcare cost containment company dedicated to achieving superior results while prioritizing a best\-in\-class customer and member experience. We leverage both clinical expertise and innovative technology to deliver fair reimbursements and enhance payment accuracy.We are currently seeking a **Client Support Specialist** to join our fun, fast\-paced environment. **Role Summary** 6 Degrees Health is excited to welcome you as a **Client Support Specialist**. In this position, you will take on a more client\-facing role that will enhance our partnership with Brokers, Third\- Party Administrators, Employers, and Plan Sponsors. Daily tasks will continue to include case management, communication liaison, internal cross\-collaboration, and plan calls/video conferences. This is a remote opportunity with connection to our team and leadership via Microsoft Teams and other technologies. Team collaboration is essential to our culture, and we welcome members who are enthusiastic, accountable, and eager to have fun while we work! **Essential Role Responsibilities** * Build ongoing industry knowledge by attending Fireside chats and similar events held by 6 Degrees Health and our partners * Manage account and case resolution to client expectations and goals * Follow SOPs for various situations. * Exercise independent judgement and leverage industry expertise to address scenarios not covered by predefined SOPs. * Lead weekly/biweekly client meetings and monthly/quarterly performance reviews * Participate in new plan implementations * Educate clients on Reference Based Pricing processes * Maintain a pulse on the level of client and case escalation and leverage de\-escalation strategies when necessary * Complete plan performance reports and other client\-specific reports as needed (Smartsheets, case reports, QBR) * Document all case and client communications via Salesforce * Communicate settlement decisions with supporting plan\-specific data * Research MediVI and other industry benchmarks to educate clients on most effective payment options * Adhere to patient confidentiality requirements and other company policies * Other responsibilities or projects as assigned **Minimum** **Role Requirements** * 2\+ years customer service, client\-facing experience * Account management or case management experience preferred * Healthcare background preferred; Reference based pricing experience highly recommended **Required Skills** * Familiarity with training and development * Enjoys face\-paced environments * Exceptional time and priority management * Accountable to deliverables in an autonomous environment * Solution\-focused in the presence of challenges * De\-escalation abilities with critical thinking skills * Strong organizational skills * Clear and concise communication style * Commitment to quality **Essential Role Functions** * Must have the ability to read and understand various process flows and