Document Generation Template Specialist, Loan Modifications

OverviewAre you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Document Generation Template Specialist.As a Template Specialist, you will be focused on maintaining documentation related to the Loan Modification department at ServiceLink. You will also be tasked to assist with testing and confirming templates to maintain a high level of customer service for our clients to ensure our standard templates, and custom client templates are working as expected.Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.A DAY IN THE LIFE In this role, you will…Create new and manage existing client documentation for template repositoryOrganize existing templates and documentationReview and monitor investor changes/requirements that impact our templatesAssist with testing client requested changes to templates / investor requirements, including regression testingPerform audit functions to ensure appropriate procedures are followed WHO YOU AREYou possess …2+ years of relevant industry experience, preferably in financial services, mortgage servicing, or loss mitigationTechincial skills in Word, Excel, and PDF editorsExcellent problem solving, active listening, and verbal and written communication skillsA penchant for excellence, you will use your strong attention to detail to maintain our quality standardsThe ability to multitask in a fast paced environment, especially the ability to meet tight deadlinesThe ability to work effectively with minimal oversight, and in the face of frequent change and ambiguityResponsibilitiesCreate new and manage existing client documentation for template repositoryOrganize existing templates and documentationReview and monitor investor changes/requirements that impact our templatesAssist with testing client requested changes to templates / investor requirementsAssist and trouble shoot client issues/requestsDevelop/manage state requirements for recordable templatesPerforms audit functions to ensure appropriate procedures are followed Develops and executes workflow regression test cases for all productsFiles descriptive and accurate defect reports as necessaryAll other duties as assignedQualificationsHigh School diploma or equivalent required, college degree preferred 2 or more years’ experience in Technical Writing, Quality Assurance or Loss Mitigation.Effective in a fast paced environmentAbility to follow both written and verbal instructionsCollaborative/enjoys working in teamsSelf-starter/motivatedCreative and effective problem solving skillsAbility to manage multiple tasks concurrently and competing deadlinesTime management skillsDetail oriented, organized and thoroughCritical reasoning and thinking skills, as well as detail oeriented individual required.High computer skills/knowledge necessary. Must be proficient in typing, Microsoft Office and intermediate Microsoft Excel skills.Originally posted on Himalayas