HelpHub Specialist

**HelpHub Specialist**Austin \| Phoenix \| Remote, Part time \| Seasonal Part\-time, seasonal employment: August 17 \- December 4 Dates may change depending on student enrollment At Podium Education we believe every student deserves opportunities to develop in\-demand skills that pave the way to a successful career. Through our flagship program, The Global Career Accelerator, we partner with universities to offer students credit\-bearing online courses that ensure they are career\-ready. We are expanding our teaching team to meet the demands of our growing student population with opportunities for HelpHub Specialists across all of our Tracks. HelpHub Specialists support students with academic questions on assignments and projects. The time commitment is approximately 15\-20 working hours per week, and weekend work is required. \*Please note that this opportunity is only available to those who have completed both Parts (courses) for one of the following Tracks: * **Digital Marketing** * + Part 1: Ecommerce Marketing with Shopify + Part 2: Customer Acquisition * **Data Analytics** * + Part 1: Intro to Data Analytics + Part 2: Data Visualization with Tableau * **Coding for Data** * + Part 1: Data Wrangling with SQL + Part 2: Intro to Python for Data * **Web Development for Everyone** * **Career Rotation** **Position Overview:** As a HelpHub Specialist, you’ll play an essential role in supporting student success by delivering timely, accurate, and meaningful guidance through chat and video interactions. You’ll be responsible for providing high\-quality feedback on assignments, assisting with platform and coding questions, and helping students navigate course content and tools. This position requires a tech\-savvy, detail\-oriented individual who is adaptable to frequent updates and committed to going above and beyond in helping students achieve their academic goals. **Job Description:** HelpHub Specialist (online tutor) Key Responsibilities: * **Student Support via Chat:** * + Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat and video as needed. + Ensure students feel supported, confident, and motivated by creating a positive and encouraging experience. * **Assignment Feedback:** * + Review and provide timely, constructive feedback on student assignments, focusing on clarity, accuracy, and completeness. + Identify areas where students can improve, offering actionable suggestions to support their learning and growth. * **Adapt to Evolving Course Content and Platforms:** * + Stay current with updates to track content, coding syntax, and platform changes to provide accurate support. + Demonstrate flexibility and a quick learning curve to adapt to any modifications or new tools introduced. * **Technology Proficiency:** * + Comfortably navigate multiple systems, tools, and platforms used in our courses. + Utilize tech resources efficiently to enhance response spe