Managing Director, Web & Brand

The Managing Director of Web & Brand is a senior business leader accountable for client impact, delivery excellence, and commercial performance across the Web & Brand portfolio.This role is responsible for driving profitable growth through retention, expansion, and strong delivery. The Managing Director serves as the executive sponsor for key clients, a builder of high-performing teams, and a critical partner in scaling the practice through delivering exceptional client outcomes across SMB, Mid-Market and Enterprise clients.Success in this role requires strong judgment across executive client leadership, revenue growth, and delivery execution. What You'll Do:Client LeadershipServe as executive sponsor for priority and enterprise accounts, with accountability for client satisfaction, retention, and growth across the portfolio Build and deepen relationships with senior client stakeholders, positioning the agency as a strategic long-term partnerLead executive-level conversations that connect digital investments to measurable business outcomes, including revenue growth, pipeline acceleration, and operational efficiencyAdapt engagement strategies based on client size, complexity, and maturity, ensuring the right level of senior involvement, structure, and commercial focus across the portfolioStep into complex, high-risk, or at-risk engagements across the portfolio to provide direction, strengthen client confidence, and protect account valueCommercial Ownership & GrowthDrive revenue growth across the Web & Brand portfolio, with accountability for account expansion and contribution margin performanceSet and lead clear account growth plans, including upsell, cross-sell, and service diversification targets (e.g., CRO)Identify and convert high-value growth opportunities within existing client relationshipsPlay a leading role in new business development, including pitches, RFP responses, and shaping solutions for complex engagementsDelivery Excellence & Quality AssuranceEnsure delivery performance across the portfolio, including quality, timelines, and client outcomesDefine and implement clear delivery standards for complex, multi-disciplinary engagements, including thoughtful integration of AI into client workStep into underperforming engagements to reset direction, remove obstacles, and restore momentumPartner closely with leaders across Account & Project Management, Strategy, Design, & Development to ensure alignment between client strategy, scope, and executionImprove delivery processes and ways of working to increase consistency, speed, and qualityFinancial, Pricing & Operational LeadershipOwn and drive financial performance across the portfolio, including contribution margin, utilization, revenue mix, and forecast accuracyInfluence pricing strategy and deal structuring in partnership with Sales, ensuring scopes and pricing models align with delivery realities and margin targetsMake commercially sound decisions across scope, resourcing, and timelines to optimize profitability while maintaining high-quality client outcomes Partner with Project Management and Operations to improve forecasting, resourcing, and allocation decisions, leveraging internal tools and data systems (e.g., Apollo, ClickUp, and related systems)Identify and address operational inefficiencies that impact margin, scalability, or delivery qualityOrganizational Scaling & StructurePartner with executive leadership to evolve team structure in support of growth and increasing client complexityEstablish clear ownership and decision-making across accounts, teams, and functions to improve accountability and executionAlign talent, structure, and operating processes to support larger, more complex engagementsTeam Leadership, Change & Capability BuildingLead and evolve the Account Management function as a commercially strong, strategically driven discipline that directly contributes to revenue growth and client retentionSpearhead cross-functional operating model improvements across Project Management, Strategy, Design, and Development to drive more efficient, scalable, and predictable client deliveryDirectly manage and develop senior leaders with clear ownership of business performance, client outcomes, and operational excellenceEstablish and reinforce performance standards, operating cadence, and accountability frameworks that scale with business growthDrive a high-performance team culture by improving clarity, accountability, and morale, while reinforcing behaviors that align with company values and client impactCoach and elevate leaders to strengthen commercial thinking, decision-making, and cross-functional collaboration, ensuring teams operate as an integrated system rather than siloed functionsDirect reports my include Senior Manager, Account Management (2) and Account Director (1).What Success Looks Like:Increased client retention and account expansion across the portfolioStronger executive client relationships and more confident leadership across