Claims Team Lead, General Liability

About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.About the roleAs a Team Lead at Reserv, you're not just managing from the sidelines—you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them.This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client—balancing strategic leadership with rolling up your sleeves when volume demands it.Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter—this role was built for you.This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.Who you areHighly motivated, growth-oriented, impactful and influentialYou're a claims professional with a track record of success in commercial claims—Premises, Construction, New York Labor Law, or other complex General LiabilityStrong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership)You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analyticsPassionate about your team, the customer, and their experienceYou're empathetic and patient with everyone you interact withDriven by a sense of urgency (without working around the clock)Creative problem solver who challenges assumptions and leverages technology and team talents to address problemsYou're curious - you want the whole story so you can make smart decisions early and be decisive when it countsYou can dive deep into details while staying focused on the big pictureAnti-status quo - you don't just wish things were different, you act on itComfortable with phone communications and understand why they matter throughout the claims processYou have a sense of humor (claims are hard enough as it is!)What you'll doFlexibility - you will need to be able to switch from claims handling to coaching and feedbackAgility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice​​Responsible for having direct reportsServe as backup/leader when the Manager is out of officeResponsible for initial onboarding tasks / access and new hire cultural immersionSME for first-line questions, escalations, roundtable discussionsBe consistently dependable in achieving or exceeding goals and overcoming obstaclesImplement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recoveryAlign team with client and customer expectations of the claims processServe as a resource for escalated claimsHandle a small caseload when necessaryFoster a positive work environment, promote teamwork, and encourage professional growth and developmentAttract, hire, retain, and provide a high level of training with the support of the rest of the leadership teamPrepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigationIncreased reserve and payment authority with the ability to assist with moderate reviewsIdentify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employeesCustomer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindsetQualifications7+ years of insurance claims experience in high exposure commercial general liability claimsActive adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license2+ years of leadership experience with a preference for experience managing in a remote environmentComfortable with technology and the ability to evolve the claims systems and processes to drive better eff