Engagement Manager

We are looking for an Engagement Manager to assist in leading our Microsoft Dynamics team within Decision Inc.. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.Who Are We?Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Company's foundation is built in technology; however, what makes us unique is our understanding of effective decision making. We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Microsoft Dynamics 365 ERP, Dynamics 365 Business Central and Dynamics 365 Customer Engagement. What Will You Do?TeamThe Development/Career Plan for individual junior team membersMeasuring of individual KPIs against scorecard for junior team membersEnsuring the necessary skills and certifications of your team, stay relevant with new skills and certifications. Monitoring and maintaining staff loyalty & employee satisfaction for your team membersClients Performing account management activities within your client baseActively engaging with your clients on new project workIdentifying and driving on-sell/up-sell within your clientsPreparing and managing action plans for your clientsIdentifying and assisting with new leads and opportunitiesPerforming project scoping activities (new and existing clients)Preparing realistic timelines & costing for new projectsWrite proposals and respond to RFP's DeliveryFull accountability for all projects within your clientsEnsuring project qualityProject profitability in line with scorecardAddress client issues. Maintain team utilization in line with organizations needs Achieve high degree of client satisfaction in line with NPS Who Do You Need To Be?Relevant Degree,Minimum 8 Years' experience in a consulting environmentMinimum 5 Yeas in a leadership role, demonstrating the ability to manage teams, drive initiatives and deliver results effectivelyKnowledge of Microsoft Business Application tools (MS Dynamics or related ERP)Strong problem solving skills and good communication skills, both written and verbal Ability to explain technical concepts to business people in a language they understand, and business requirements to technical peopleAbility to successfully manage and strong relationships with a team and clientsEffective planning and organizational skillsPassionate and ambitious to deliver on the company's strategic planOriginally posted on Himalayas