Receptionist/Administrative Assistant

Virtual Medical Office Assistant – Pain Management Clinic **Location:** Fully Remote **Schedule:** Full\-Time, Monday–Friday during regular office hours **Practice:** Edgewater Pain \& Wellness About the Role Edgewater Pain \& Wellness is seeking a full\-time Virtual Medical Office Assistant to support our pain management clinic. This person will serve as an important first point of contact for patients, referring offices, and new patient referrals. The ideal candidate is professional, organized, reliable, and comfortable speaking with patients by phone. This role requires strong communication skills, attention to detail, and the ability to follow office protocols. The assistant will handle routine phone calls, intake, insurance collection, referral coordination, and scheduling, while escalating more complex questions to the office manager. Responsibilities * Answer incoming phone calls during office hours in a professional and friendly manner * Accept and process incoming patient referrals from referring providers * Collect new patient demographic information * Collect and verify insurance information * Schedule new patient appointments and follow\-up appointments * Answer basic patient questions about scheduling, referrals, office policies, and appointment preparation * Route clinical, billing, authorization, medication, or complex questions to the appropriate office staff or office manager * Maintain accurate documentation in the electronic medical record system * Communicate with referring offices as needed to obtain records, referral details, insurance information, or missing documentation * Help keep the referral and scheduling process organized and efficient * Follow HIPAA and patient privacy requirements at all times * Provide a high level of customer service to patients and referral sources Qualifications * Prior medical office, call center, scheduling, or virtual assistant experience preferred * Experience in a healthcare setting strongly preferred * Pain management, specialty clinic, or referral coordination experience is a plus * Comfortable speaking with patients and physician offices by phone * Strong attention to detail and ability to enter information accurately * Reliable internet connection and quiet remote work environment * Ability to work independently while following clinic protocols * Professional written and verbal communication skills * Familiarity with EMR systems is preferred * Knowledge of insurance, referrals, prior authorizations, and patient intake is a plus Ideal Candidate We are looking for someone who is dependable, calm under pressure, and able to help patients feel taken care of. The right candidate should be able to handle routine questions confidently, stay organized with multiple referrals and calls, and know when to escalate complicated issues to the office manager. Requirements * Full\-time availability during regular business hours * Remote work setup with reliable internet and phone/compu