Work at Home Customer Service Advisor (Indiana residents)

About the Role: ***Role: Remote – Indiana residents \| Full\-time early career role*** This is a work\-from\-home customer service role in a structured contact center environment. You’ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments. You’ll need to listen carefully, empathize and evaluate each situation to determine next steps – while staying calm and focused across interactions. During calls, you’ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way. ***Pay Transparency*** This position starts at $14 per hour. ***Why Apply**** Full\-time role with benefits * Paid time off * Training provided * Leadership development program available * Team environment with access to experienced coworkers ***What to Expect Day\-to\-Day**** **Steady call volume:** Calls come in consistently throughout your shift with limited downtime. * **Emotionally demanding moments:** You’ll support customers through a range of feelings and situations with patience, empathy and professionalism. * **Monitored environment:** Calls may be recorded and reviewed for quality and compliance. * **Repetitive work:** You’ll follow the same processes and have similar conversations throughout the day. * **Set schedules:** Schedules are assigned and flexibility is limited – best for someone who values consistency and reliability. * **Documentation required:** You’ll record details during and after each interaction. * **Multiple channels:** Phone is primary, with email support as needed. People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent. ***What You’ll Do**** Research and handle questions about benefits, eligibility, payments, quality\-of\-care concerns and other issues * Provide accurate information to customers, managers and clients * Create and send status updates or service recovery communications * Route or escalate inquiries when needed * Explain policies, procedures and benefit details * Document each interaction clearly in the tracking system * Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude ***Questions Before You Apply?**** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: ***Required Skills**** Clear written and verbal communication * Able to review in\-depth info and reach logical conclusions * Basic math skills (for payment\-related questions) * Empathy an