Chargeback Analyst

DescriptionWelcome to ChargeflowChargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.Who We're Looking ForWe are looking for a detail-oriented and analytical Chargeback Analyst who can investigate disputes, synthesize evidence across multiple systems, and build clear, compelling representment cases.This role is responsible for reviewing chargeback cases end-to-end, identifying fraud patterns, and maximizing revenue recovery for merchants. The ideal candidate has strong critical thinking skills, excellent written communication, and the ability to work with structured data and customer interactions.Your ArenaAs a Chargeback Analyst, you will manage the full lifecycle of chargeback disputes.Your responsibilities include:Review and manage chargeback cases, ensuring timely and accurate submissions aligned with reason codesInvestigate transactions using multiple data sources and compile compelling evidence for representmentsPrepare clear rebuttal letters and submit disputes via PSPs and internal toolsTrack case status, maintain accurate documentation, and generate reports on outcomes and trendsAnalyze chargeback patterns to identify fraud, root causes, and areas for preventionCollaborate with internal teams and support clients in resolving disputes and gathering evidenceRecommend process improvements to reduce future chargebacks and improve win ratesEnsure compliance with card network rules, internal policies, and data confidentiality standardsWhat It TakesEducationBachelor’s degree in Business, Finance, Communications, or a related field preferred.ExperienceExperience in chargebacks, payments, fraud analysis, customer support, or operations preferredExperience working with dispute platforms or payment processors is a plusSkillsStrong analytical and investigative mindsetExcellent written English and ability to create structured, professional documentationAbility to interpret and apply policies to real scenariosHigh attention to detail and accuracy under deadlinesAbility to work across multiple tools and synthesize information quicklyNice to HaveFamiliarity with payment processors such as Stripe, Adyen, or PayPalUnderstanding of card network rules and reason codesExperience in eCommerce, fintech, or fraud preventionExposure to CRM tools and customer support workflowsOur StoryChargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.Backed by $49M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.Originally posted on Himalayas