Account Director

Headquarters: Bedford, NH URL: http://silvertech.com Full-time Description We’re looking for a strategic, relationship-driven Account Director to lead and grow some of SilverTech’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth. You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech’s services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership. Location FlexibilityThis role offers flexibility based on candidate location and business needs, with the option to work hybrid from our Bedford, NH office or fully remote within the U.S. Occasional travel may be required.  What You'll DoManage a portfolio of 10 - 12 high-value client accountsBuild strong, trusted relationships with client stakeholders at all levelsLead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunitiesDevelop and present strategic and tactical account plans that align client needs with SilverTech’s service offeringsPartner with clients to define long-term, multi-year visions for platform growth and evolutionIdentify client pain points and opportunities, translating them into actionable solutionsCollaborate with delivery teams to define project scope, goals, assumptions, and deliverablesCoordinate estimates and proposals with internal teams and client stakeholdersPartner with Sales and the VP of Client Services to position proposals, value, and execution prioritiesServe as the client advocate internally to ensure work meets expectations for scope, timeline, and budgetManage and communicate scope documentation and statements of workStay informed on industry trends, emerging technologies, and best practices relevant to client needsMaintain accurate reporting and account documentation using Salesforce and other internal toolsRepresent SilverTech with professionalism, responsiveness, and a strong client-first mindsetBenefitsStrong compensation packageCompetitive health packages401k + company matchFlexible schedulesHybrid workweekUnlimited PTO after 5 yearsYour birthday offRegular learning & development opportunitiesMonthly company-provided lunchesA fun, collaborative, and innovative team that actually likes working togetherCutting-edge technology and creative freedomRegular crew events, outings, and more!We believe in career growth and will help you get where you want to go.What You Need to SucceedBachelor’s degree preferred (marketing, information technology, or related field)5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environmentsProven success managing a $3–5M book of businessExperience working on large-scale, web-based or digital solutionsStrong business analysis skills with the ability to define client requirements and success criteriaExceptional client service orientation with strong verbal and written communication skillsAbility to collaborate effectively across cross-functional teamsExperience communicating strategy and recommendations to senior stakeholdersPrior consulting or business analysis experience is a plusWho We AreWe are an award-winning digital experience agency, with offices in New Hampshire and Ohio that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team, values and the individuals who have led the agency since its inception in 1996 at silvertech.com Our Vision To set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence. Our ValuesProfessional – “Deliver Excellence”: We act with integrity, honesty, and accountability, supporting one another and taking pride in delivering consistent, high-quality results for our clients.Passionate – “Explore Possibilities”: We stay curious and always look for ways to learn, grow, and innovate – solving complex problems with smart, practical solutions.Authentic – “Be True”: We show up as ourselves – genuine, approachable, and respectful – creating a space where everyone feels comfortable contributing.Connected – “Stronger Together”: We collaborate openly, value each other’s strengths, and believe our shared knowledge and teamwork make us better than we are alone.Autonomous – “Own the Outcome”: We trust each other to make thoughtful decisions that support our team’s success, creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive. SilverTech, Inc. is an equal opp