API Support Specialist

About airSlateairSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines. At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.About the SignNow team:We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution – SignNow.SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.And now, we are looking for an API Support Specialist II who is prepared to contribute to the next chapter of our company's growth.Schedule:To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on public holidays is compensated with an additional holiday coefficient.What you'll be working on:Perform troubleshooting and provide development assistance for SignNow customersAssist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow APIs and SDKsAct as a Subject Matter Expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrationsDiagnose customer code samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalationServe as a point of escalation for technical questions — both from internal teams and external departments — to facilitate the rapid deployment of customer applicationsWork with a versatile stack (REST APIs, SDKs) and top-tier platforms like Salesforce and Zapier to resolve complex integration casesCollaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experienceWhat we expect from you:3–4 years of experience in customer support, with strong service skills and a genuine passion for helping others1+ year of experience in a technical support roleHands-on experience with REST APIs — requiredFluent English with excellent grammar and writing skillsFlexibility in working hours to accommodate the US marketDemonstrated ability to troubleshoot and triage complex, code-related technical issuesAbility to learn independently using available resources, with the autonomy to make decisions and drive tasks to successful outcomesFamiliarity with tools such as Postman and JiraFamiliarity with AI tools and agentsWhat helps you rock:Basic experience with any programming language (PHP, Java, Python, or Node.js) is a plusExperience with Zapier, Salesforce, or other popular integration platformsWhat we offerFlexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.Competitive compensation - We offer salaries that reflect local market conditions and experience, and a performance-based bonus system.Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions wit