Operations Manager | Property Management

Operations Manager – Property Management (Remote)Property Management | Team Leadership | Leasing | Maintenance | OperationsPosition Type: Full-Time, Remote Location: LATAM (Supporting Miami & Orlando, Florida Markets) Working Hours: U.S. Business Hours (EST)About the RoleAt Pavago, one of our clients is hiring an Operations Manager to lead the day-to-day operations of a growing property management company serving residential rental owners and tenants throughout the Miami and Orlando markets.This is a high-impact leadership role responsible for overseeing leasing operations, maintenance coordination, rent collections, client relationships, renewals, and overall property performance. You’ll lead a team of six professionals while driving operational excellence, accountability, and continuous improvement across the business.You’ll work closely with leadership, property owners, tenants, vendors, and internal teams to ensure properties remain profitable, well-managed, and deliver an exceptional experience for everyone involved.If you’re an experienced property management leader who enjoys building high-performing teams, improving operational processes, and delivering measurable results, this role is built for you.What You’ll OwnTeam Leadership & OperationsLead daily operations across the Miami and Orlando property portfolio.Manage, mentor, and develop teams across:LeasingOperationsMaintenance CoordinationBusiness DevelopmentConduct weekly team meetings and performance reviews.Establish KPIs and accountability across departments.Allocate resources to ensure efficient operations.Drive consistency through standardized processes and operational improvements.Leasing & Occupancy ManagementOversee leasing operations and vacancy management.Ensure listings remain accurate, competitive, and effectively marketed.Monitor occupancy trends and leasing performance.Improve lease renewal rates and rental pricing strategies.Reduce vacancy periods while maintaining tenant quality.Track leasing KPIs and implement performance improvements.Unit Turns & Property OperationsOversee the complete unit turn process.Coordinate vendors, maintenance teams, and internal staff.Ensure units are completed on time and within budget.Monitor turn costs and identify operational efficiencies.Verify units meet company quality standards before occupancy.Owner & Client RelationsServe as a primary point of contact for property owners.Build long-term owner relationships through proactive communication.Respond promptly to owner concerns and operational questions.Oversee onboarding of new properties and clients.Drive owner retention through exceptional service.Maintenance CoordinationOversee maintenance operations and vendor performance.Monitor work orders and response times.Coordinate communication between tenants, owners, and vendors.Ensure inspections are completed on schedule.Track maintenance costs while maintaining service quality.Financial Operations & CollectionsOversee rent collection processes.Monitor delinquency reports and collection performance.Ensure notices and legal actions are initiated when appropriate.Support eviction processes in accordance with company procedures and local regulations.Monitor maintenance and operational expenses.Identify opportunities to improve profitability while maintaining excellent service.Systems & Process ImprovementDevelop scalable operational workflows and SOPs.Implement accountability systems and performance reporting.Improve operational efficiency through automation and technology.Ensure consistent adoption of company systems and processes.Continuously improve owner, tenant, and employee experiences.RequirementsMust-Have QualificationsExperience3+ years of residential property management experience.2+ years of leadership or operations management experience.Experience managing cross-functional property management teams.Core KnowledgeStrong understanding of:LeasingVacancy managementUnit turnsMaintenance coordinationRent collectionsLease renewalsEvictionsResidential property operationsCore SkillsFluent English and Spanish communication (written and verbal).Strong leadership and coaching abilities.Excellent organizational and project management skills.Experience managing remote teams.Strong relationship management and communication skills.Ability to oversee multiple properties and competing priorities.Nice to HaveExperience managing operations across multiple geographic markets.Experience with residential and commercial property management.Experience implementing KPIs and operational reporting.Hands-on experience using:BuildiumQuickBooksMonday.comExperience leveraging automation and technology to improve operations.Tools & TechnologiesBuildium (Preferred)QuickBooksMonday.comGoogle WorkspaceProperty Management SoftwareCommunication & Collaboration PlatformsWhat Makes You a Strong FitProven leader who develops high-performing teams.Organized with exceptional follow-through.Strong decision-maker who thrives under pres