Managed Services Engineer - Azure

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive – in our offices or yours. Job SummaryThe Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services. This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation. This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.Role DescriptionDesign, deploy, and support Qumulo file storage clusters in Microsoft AzureAdminister Azure Storage services, including Azure Files, Blob Storage, and Managed DisksMonitor, troubleshoot, and resolve storage performance, capacity, and availability issuesOptimize storage environments for performance, resiliency, security, and cost efficiencyLead and contribute to managed services projects and service improvement initiativesEngage directly with customers through meetings, incidents, change requests, and project deliveryDevelop, maintain, and follow Standard Operating Procedures (SOPs) for storage operationsImplement monitoring, alerting, and reporting using Azure Monitor and Log AnalyticsSupport Infrastructure as Code (IaC) and automation initiatives for repeatable deploymentsTrack time and document work accurately in SHI systemsParticipate in audits, compliance activities, and a rotating on‑call scheduleEscalate complex issues and collaborate with senior engineers and architects when neededProvide support and guidance to lower‑tier engineers as neededTechnical Focus AreasQumulo file storage in Microsoft AzureAzure Files, Azure Blob Storage, Managed DisksAzure Virtual Machines and NetworkingIdentity, security, and access controls related to storageMonitoring, logging, and alertingAutomation and Infrastructure as Code​Behaviors and CompetenciesCollaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.Self-Development: Can actively seek feedback and use it constructively for personal growth.Skill Level RequirementsQumulo file storage deployed in AzureAzure Files, Blob Storage, Managed DisksAzure Monitor, Log Analytics, and Azure BackupInfrastructure as Code using Terraform and/or ARM/BicepAutomation and scripting using PowerShell, Python, and/or Azure CLIWorking knowledge of Windows Server, Linux, SMB/NFS permissions and access controlStrong analytical, troubleshooting, and problem‑solving abilitiesExcellent written and verbal communication skillsAbility to manage priorities and meet deadlines in a fast‑paced environmentStrong sense of ownership, accountability, and customer focusCollaborative, team‑oriented mindsetAdaptability and commitment to continuous learningAbility to work effectively in a remote, camera‑on environmentOther RequirementsBachelor’s degree in a relevant field or equivalent practical experience3–5 years of experience in a managed services or Azure‑focused engineering roleHands‑on experience supporting production Azure storage environmentsE