Customer Success Manager

Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.Requirements5-8 years in Customer Success for a B2B SaaS productExperience working in an early-stage startup and building playbooks, processes, or systems from scratchStrong communication and relationship-building skills across all levels of an organizationComfortable explaining technical concepts to non-technical audiencesOrganized, analytical, and proactiveBenefitsFlexible work environmentStrong engineering cultureCulture of ownershipReal-world impactStellar product-market fitOriginally posted on Himalayas