Retention Agent

German-Speaking Retention AgentLocation: 100% RemoteOptional Office Access: Cyprus-based candidates may also work from the client's office in CyprusIndustry: ForexRole OverviewOur client is looking for a German-Speaking Retention Agent to join their growing team within the forex industry. This role is ideal for someone who understands how to build strong client relationships, maintain engagement, and support long-term account activity in a fast-paced sales environment.The successful candidate will be responsible for managing existing clients, strengthening relationships, encouraging continued activity, and delivering a high level of service throughout the customer journey.Key ResponsibilitiesManage and maintain relationships with existing German-speaking clientsBuild trust and engagement with clients through regular communicationSupport client retention strategies and encourage ongoing account activityUnderstand client needs and provide suitable guidance in line with company processesWork closely with internal teams to ensure a smooth client experienceFollow up on existing accounts and identify opportunities to strengthen client loyaltyKeep accurate records of client communication and activityMeet individual and team performance targets in line with the business goalsRequirementsFluency in German is essentialGood level of English for internal communicationPrevious experience in retention, sales, account management, or customer-facing roles is highly preferredExperience within forex, financial services, or digital sales would be considered a strong advantageStrong communication and relationship-building skillsCommercial mindset with the ability to engage and influence clientsSelf-motivated and comfortable working in a remote setupCandidates working remotely should have their own equipment/hardwareCyprus-based candidates have the option to work from the office if preferredWhat's on Offer100% remote opportunityOffice access in Cyprus for those based locallyOpportunity to join a fast-moving forex businessAttractive overall package and earning potentialDynamic and performance-driven environmentCareer growth potential within the businessOriginally posted on Himalayas