Italian and English Speaking Support Associate

Wolt is looking for a Support Associate to ensure customers, riders, and partners have a positive experience and receive the support they need. The ideal candidate has excellent communication skills, patience, and empathy. Fluent Italian and English language skills are required.RequirementsExcellent communication skills and plenty of patiencePerseverance, kindness and empathyAttention to detail and strong concentrationQuick thinking and good organizationManage stressful situations, multitask and easily handle multiple incoming interactionsTake quick decisions in difficult momentsUnderstand the importance of a great customer experienceSpeak fluent Italian (C1) and English (at least B2)Have at least a high school diplomaBe willing to work on shifts, weekends and holidaysFeel comfortable with new apps and adapt quicklyBenefitsWork fully from homeGood meals worth 30 RON per working dayMedical subscription with Clinic Regina Maria (Priority Plus plan)Monthly budget for sports activities (150 RON net, receipt/invoice required)Access to Bookster, an online library with over 10,000 titlesBirthday offAdditional holidays based on seniority (starting from 21 days + 1 extra day per year, max 27 days per year)Originally posted on Himalayas