Learning & Development Intern

Location: India (Remote)Reports to: Manager, Learning & DevelopmentShift timings: 10:00 AM to 7:00 PM ISTAbout HighLevel: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.Our Website - https://www.gohighlevel.com/YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4gBlog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/Our Customers:HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.Scale at HighLevel:We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.About the RoleWe’re building the Learning & Development function at GoHighLevel and this role sits at the center of that build. This is a hands-on internship where you’ll work on real systems, content, and programs used across a global SaaS organization. You won’t just support, you’ll help build, run, and improve how learning works at scale.What You’ll Work OnOnboarding & Learning OperationsManage onboarding workflows on Sana (our AI-native LMS)Track completion, maintain data, and conduct periodic analysis and provide meaningful insights Ensure a smooth experience for new hires globally through enabling assimilation journeysResolve employee queries and challenges related to the LMS and learning policiesLMS Management (Sana)Develop and strengthen a standard operating procedure for adminsOwn course assignments, catalogue hygiene, and platform qualityGenerate basic reports and insights on learner engagementContent Creation (AI-enabled)Build simple learning modules using AI-native toolsWork with & guide internal teams to convert knowledge into structured contentProgram & Process ManagementMaintain trackers, SOPs, and documentationCoordinate with internal stakeholders and external partnersLearning Session ExecutionRun sessions end-to-end (setup, communication, attendance, feedback)Analyse feedback and identify areas to improveWho You AreA recent graduate or final-year student (HR, Business, Psychology, EdTech, or related fields)Comfortable working in a fast-paced, evolving environmentStrong written communicator, able to create clear, structured contentProactive and reliable - you take ownership without needing close supervisionComfortable working with tools (Google Workspace, Slack, Notion, etc.). You enjoy trying out new tools (AI tools, productivity apps, etc.) and figuring things out on your ownComfortable creating simple, structured content — slides, docs, or basic visual designAdvanced proficiency in Google Sheets (or Excel) and comfort working with data and simple analysisNaturally curious — you tend to ask “how does this work?” when exploring new platformsWhat You’ll GainHands-on experience building a learning function from scratchExposure to AI in learning and modern L&D tools (Sana)A practical portfolio: content, trackers, and programs used at scaleInsight into how a global SaaS company builds people capability Equal Employment Opportunity InformationThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.Originally posted on Himalayas