Associate Operations Analyst

Associate Operations Analyst – Professional Services OperationsLocationSão Paulo, Brazil (Remote)Why You Should Join Accruent?Our Professional Services team plays a critical role in helping customers successfully adopt and realize value from our products. We partner closely with Sales and Delivery teams to ensure a smooth transition from closed deals to fully executed projects.As part of the Professional Services Operations team, you’ll contribute to how work gets done behind the scenes—supporting project setup, quoting, and operational workflows that directly impact customer experience and business scalability.If you’re early in your career and enjoy working with structured processes, systems, and data—with a focus on speed, accuracy, and continuous improvement—this is a great opportunity to learn, grow, and make a tangible impact.What You’ll Do?In this role, you will help ensure that customer engagements move quickly and smoothly from deal close to project delivery.Support Opportunity-to-Project ExecutionConvert closed opportunities into active projects within Salesforce and PSA systemsEnsure project setup is accurate, complete, and aligned with financial and reporting requirementsAct as a backup to the primary Operations Analyst for project creationEnable Efficient QuotingReview incoming quote requests for completeness and clarityGenerate quotes for standard service offerings using predefined templates and pricing modelsEnsure consistency and accuracy across all standard quotesMaintain Data Accuracy & System IntegrityUpdate project and financial data within Salesforce and related systemsEnsure alignment between opportunity, quote, and project recordsSupport reporting accuracy through clean and consistent data entryImprove Operational EfficiencyManage queue-based requests (e.g., project setup, updates) within defined SLAsHelp reduce turnaround time for quoting and project creationIdentify inefficiencies and contribute ideas to improve workflows, templates, and automationCollaborate Cross-FunctionallyPartner with Sales, Services Sales, and Delivery teams to clarify inputsEscalate non-standard or unclear requests as neededWhat You Bring?Minimum QualificationsBachelor’s degree or equivalent practical experience0–2 years of experience in operations, business support, administration, or a similar fieldStrong attention to detail and commitment to accuracyAbility to manage repetitive, process-driven tasks with consistency and efficiencyStrong organizational and time management skillsClear written and verbal communication skills in EnglishNice to HaveExposure to SaaS, Professional Services, or project-based environmentsFamiliarity with tools such as Salesforce or PSA platforms (e.g., Certinia/FinancialForce)Basic understanding of financial concepts (e.g., revenue, billing, project budgets)Experience working with Excel or Google SheetsSuccess ProfileCurious and quick to learn new systems and processesComfortable working within structured workflows and templatesDetail-oriented, with the ability to spot discrepancies earlyFocused on delivering work accurately and on timeInterested in improving processes and increasing efficiencyWhat You’ll Get?Opportunity to build foundational experience in operations within a growing, customer-focused teamExposure to cross-functional collaboration with Sales, Finance, and Delivery teamsHands-on experience with industry-standard tools like Salesforce and PSA systemsA supportive environment that encourages learning, process improvement, and career growthFlexible work arrangements (where applicable)Competitive compensation and benefits package (aligned with local market practices)Why This Role Matters?Your work will directly impact:Speed to delivery – helping customers get started faster after deal closeQuote turnaround time – enabling quicker deal progression for standard servicesData quality – ensuring accurate reporting and smooth handoffs between teamsScalability – supporting efficient growth as the business expandsOriginally posted on Himalayas