Sales Development Representative

Sales Development Representative Remote/Hybrid \| 15\-20 Hours per Week \| U.S. Healthcare / Physical Therapy **About RPM Physical Therapy** RPM Physical Therapy is a physical therapy and performance clinic based in The Woodlands, Texas. Our model places a strong emphasis on individualized care, communication, and helping prospective patients understand the appropriate next step for addressing their concerns. We are looking for a Sales Development Representative to increase our capacity for inbound and outbound lead communication and help qualified prospective patients take the next step toward care. This is not just an answering\-service or virtual\-assistant position. The primary goal of this role is to consistently contact, nurture, qualify, and convert prospective patients into scheduled Discovery Visits while ensuring every lead receives timely follow\-up and accurate documentation. **Why This Role Exists** RPM currently generates approximately 40\+ new leads per month in addition to maintaining a substantial database of previous leads requiring continued follow\-up and reactivation. Our existing sales and marketing team manages the overall patient\-acquisition process, but increased lead volume and other responsibilities limit the amount of time available for direct phone communication. This position adds dedicated capacity to that system. The Sales Development Representative will work closely with RPM's existing sales and marketing team to ensure leads are contacted consistently, conversations are handled professionally, follow\-up is completed, and opportunities do not disappear because of insufficient communication. **What You Will Own** *New Lead Communication* * Contact new prospective patients using RPM's established follow\-up cadence. * Make primarily outbound calls while also assisting with inbound prospective\-patient calls. * Utilize phone calls, voicemail, text, and email appropriately throughout the follow\-up process. * Respond to new leads promptly and consistently. * Ensure every required touchpoint is completed and documented. *Lead Conversion \& Discovery Visit Scheduling* The goal is not to just make calls. The goal is to create productive conversations that move appropriate prospective patients toward the next step. You will: * Build rapport quickly with prospective patients. * Ask questions to understand why the individual contacted RPM and what they are looking for. * Follow established call frameworks while adapting the conversation to the individual. * Explain RPM's process clearly and confidently. * Address common questions and objections regarding insurance, pricing, scheduling, and treatment. * Recognize hesitation or uncertainty and ask appropriate follow\-up questions rather than immediately accepting an objection. * Guide qualified prospects toward scheduling a Discovery Visit with a physical therapist. * Recognize when a conversation requires escalation to an experienced member of RPM's sales