Call Centre Agent (Part Time)

Sales Support AdministratorSalary: £24,800 – £25,000 per annum Hours: 20 - 25 hours per week, Monday to Friday Working Model: Hybrid or RemoteAbout the RoleWe’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations.You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey.This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.Key ResponsibilitiesManage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systemsUnderstand customer needs by asking the right questions and providing clear, accurate quotes and product informationHandle inbound calls in line with service level targets, keeping abandoned calls to a minimumProcess card payments securely using our approved call systemsRespond to client mailbox enquiries, ensuring all emails are actioned within 2 business daysSupport customers via live chat, providing real-time assistance alongside other communication channelsCarry out additional administrative and policy-related tasks as required by your line managerWhat We’re Looking ForEssential Skills & ExperienceProficiency in Microsoft Office (Word, Excel, Outlook)Strong customer service skills, both over the phone and in writingExcellent attention to detailAbility to work independently with minimal supervisionStrong verbal and written communication skillsAbility to prioritise workloads and adapt to changing team needsDesirablePrevious call centre experiencePrevious administrative experienceStrong general computer literacyWhat We OfferStructured training and ongoing support to help you succeedOpportunity to gain experience within international private medical insuranceA collaborative, professional, and supportive working environmentBupa dental cover to support your oral healthHealth Shield cash plan, giving you money back on a range of everyday health services including optical and moreComprehensive travel insurance for added peace of mindRoyal London pension scheme to support your futureDeath in service benefit for financial protectionPaid volunteer days, giving you the opportunity to give back to causes that matter to youIf you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.Originally posted on Himalayas