Quality Assurance - Quality Assurance Associate

At Veritext, we focus on the details – so legal teams can focus on the case. **About the role:** Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. Quality Assurance Associates (Digital Solutions Team) are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. What you'll get to do * Work collaboratively with colleagues, exhibiting company values. * Ensure that all communications are handled in a professional, timely, and courteous manner. * Communicate necessary information punctually, accurately, effectively, and report incidents to management. * Welcome change and continuously work to enhance job knowledge while bringing value to role. * Take ownership of your work; follow through until final resolution. * Provide transcriptionist support post\-scheduling through job completion. * Conduct quality assessments of transcriptionists' work product. * Prepare and deliver feedback for transcriptionist and reporter review. * Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements. * Follow established processes and service\-level agreements. * Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. * Work within established production levels for various tasks. * Track and report information as requested. * Provide special task transcription support as assigned and in accordance with business needs. **The kind of teammate we’re looking for:** * 2\+ years transcription experience * 2\+ years’ experience in legal field * 1\+ year transcription QA experience * 1\+ year Scopist experience * Experience editing AI transcriptions is a plus * Experience providing written and in\-person feedback * Ability to proofread and edit documents effectively and efficiently. * Able to manage legal transcript content according to standards. * Able to manage simultaneous use of software applications. * Able to provide feedback in an effective and constructive manner. * Proficient in professional use of MS Office applications. * Advanced typing speed of 60\+ WPM. * Superior written communication skills. * Advanced English language skills including grammar, punctuation and spelling. * Support\-service oriented with strong interpersonal skills. * Dedicated professionalism with the ability to respond promptly and accurately. * Ability to retain details and process work accordingly. * Able to work independently in strict alignment with a team. * Excellent hearing and ability to easily discern details and speakers within audio recordings.