Senior Manager, CX Operations (Services & Success)

**Location** ------------ United States **Employment Type** ------------------- Full time **Location Type** ----------------- Remote **Department** -------------- Customer Experience **Compensation** ---------------- * Compensation Tier$160K – $220K **Salary and Benefits** *At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across* ***all*** *US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.* *This position is eligible for the following benefits and perks:* * *Equity* * *401k* * *Health, Dental, and Vision insurance* * *Spending accounts* * *Life \& Disability* * *Paid parental leave* * *Flexible paid time off* * *Enhanced employee assistance program* * *Employee wellness stipend* * *Professional development stipend* OverviewApplication At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context\-driven AI. We are an AI\-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. As **Senior Manager, CX Operations** at ClickUp, you will **own strategy, execution, and operational leadership for Technical Account Management (TAM) Operations**, spanning Professional Services and Customer Success. Partnering closely with TAM leadership, you will serve as the day\-to\-day operational leader for the systems, automation, planning, quality, and insights that power our Services \& Success organization. You will **set the operating rhythm and performance standards** for TAM Operations while owning the AI agent harness and automation layer within your domain. You will shape the cadence of business for TAM, unlock data insights, coach organizational performance, transform internal capabilities, and influence strategic decisions across Services, Success, and cross\-functional leadership. You will architect, ship, operate, and iterate on AI\-driven workflows that enhance and automate customer health inspection, engagement management, services delivery, quality measurement, and decision support across TAM and CX. **About the Role** ------------------ ### **Strategy \& Operations** * Own the vision and strategy for delivering world\-class customer experience through our Services \& Success operating model * Drive cross\-functional alignment across Sales, Product \& Engineering, Finance, and Support by synthesizing customer health, retention, and services del