Workforce Management Professional

**Become a part of our caring community** ========================================= The Pharmacy Solutions Workforce Management Professional 1 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision\-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 1 work assignments are often straightforward and of moderate complexity. The Pharmacy Solutions Workforce Management Professional 1 supports a variety of contact center teams by assessing real\-time organizational staffing and identifying requirements and solutions to meet workforce goals. Provide analysis of talent and staffing needs based on strategic planning at the enterprise level. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. **Responsibilities** * Manage multiple daily/intra\-day priorities * Provide real\-time monitoring of phone call volumes/service levels, production queues and live chat * Always communicate with leadership to coordinate needed staffing adjustments based on current and forecasted results and provide daily performance results * Create staffing schedules of associate's daily activities * Process schedule change tickets from leaders promptly **Use your skills to make an impact** ===================================== **Required Qualifications** * Minimum of 2 years of Workforce Management experience * Comprehensive knowledge of Microsoft Word, Excel and PowerPoint * Ability to handle multiple tasks and deadlines with attention to detail * Must be passionate about contributing to an organization focused on improving consumer experiences **Preferred Qualifications** * Bachelor's degree * Prior experience in Process or Project Management **Schedule Information** Schedule for this position is Tuesday \- Saturday from 7 am to 3:30 pm EST. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours** 40**Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 \- $66,200 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole\-person well\-being. Associate benefits are designed to encourage personal wellness and smart