Strategic Field Engineer

DescriptionAbout the Role & Hiring ManagerI joined Zenity because of the opportunity to help define a new security category [Agentic AI Security] and work on complex problems alongside a world class team. As a leader, I value ownership, urgency, and direct feedback. Our team operates with high standards and fast pace. To be successful, I expect proactive communication, strong follow-through, and a willingness to step in and solve problems without waiting to be asked.This role brings a dedicated technical execution layer across our flagship accounts. It bridges Sales Engineering, Customer Success, and Support. You'll drive consistency, responsiveness, and follow-through to ensure we execute reliably and deliver a high-quality customer experience**Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflowsAbout ZenityZenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale.We deliver full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home-grown platforms, and end-user devices. Backed by $55M+ in funding, including a $38M Series B with strategic investment from Microsoft’s M12, Zenity is trusted by Fortune 500 enterprises globally.Join us in shaping how AI agents are secured at enterprise scale.What You’ll DoExecute against defined customer outcomes: Support flagship accounts by executing technical work aligned to pre-defined goals across adoption, risk reduction, and operational maturity.Handle hands-on platform execution: Work directly in customer environments to tune detections to ensure alerts are valuable and actionable.Support investigations and technical deep dives: Assist in analyzing findings and security events by gathering context, enriching signals, and supporting investigation workflows through to resolution.Accelerate customer progress: Unblock technical challenges and move forward work that requires focused execution but lacks bandwidth across SE, CSM, or Support.Own execution continuity across accounts: Act as the connective tissue across Sales Engineering, Customer Success, and Support, ensuring follow-ups happen, tasks don’t drop, and work progresses consistently.Maintain presence in customer workflows: Participate in recurring customer cadences, identify action items, and proactively drive next steps to keep momentum.Coordinate across teams: Work in lockstep with Sales Engineers, Customer Success Managers, and Support to ensure technical efforts are aligned and progressing efficiently.Surface insights from execution: Identify experience patterns to provide structured feedback to Product and EngineeringRequirements7–10+ years in cybersecurity or adjacent technical roles supporting enterprise environmentsStrong hands-on ability to work within security platforms, interpret detections and signals, and support investigation workflowsExperience collaborating across pre-sales, post-sales, and support functionsAbility to operate independently while aligning to broader account strategy set by othersStrong attention to detail and execution disciplineComfort working directly with customers in live environmentsStrong communication and collaboration skillsOwnership mindset with accountability for outcomesExperience in high-growth or venture-backed environmentsExposure to AI, security, or emerging technologiesStrong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflowsInterview ProcessOur interview process is designed to be transparent, conversational, and focused on real-world experience.Recruiter Screen (30 minutes) – Learn more about Zenity, the role, and your backgroundHiring Manager Interview (45–60 minutes) – Deep dive into your experience, execution mindset, and how you approach real customer scenariosCross-Functional Interviews (30 minutes each) – Meet leaders from Sales Engineering, Customer Success, and Support to explore how you collaborate, communicate, and operate across teamsTechnical / Execution Interview (45–60 minutes) – Walk through hands-on examples of how you troubleshoot, execute, and move work forward in customer environmentsThe process may evolve slightly based on interviewer availability and scheduling.Zenity is proud to be an equal opportunity employer. We enable enterprises to adopt AI agents securely and at scale, and that starts with building a team that reflects a wide range of perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.We’re commi