Senior Linux Systems Administrator

OverviewGovCIO is currently hiring a Linux Administrator that will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position.ResponsibilitiesProvide Tier 1 & 2 support for UJMS Utilize ITSM tool to create or track issues/requests Provide timely updates to tickets Perform remote troubleshooting Determine the best solution based on the issue and details provided by user Properly escalate unresolved queries to the next level of support Ensure proper recording, documentation, and closure for each issue Follow up with users, provide feedback and see problems through to resolution Preserve and grow the knowledge base for supported applications Review and provide recommendations regarding application instructional or procedural documentation Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications Conduct IT application and security management activities QualificationsMaster’s with 7 years experience or 10 years experience in lieu of education requirementRequired Skills and ExperienceMinimum 5 years of IT work experience Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications Experience with Apache Tomcat Experience with Microsoft SQL Server Strong understanding of troubleshooting IT issues Flexibility and adaptability to handle different product service calls Good verbal and written communication skills Clearance Required: Must be able to acquire and maintain an AOUSC Public TrustPreferred Skills and ExperienceExperience with ServiceNow Software application management experience Network security experience Understanding of ITIL best practices Background in Federal appellate, district and bankruptcy court operations Court experience with case management and/or jury management applications CompTIA Linux+ or Linux Professional Institute LPIC-1 certification Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?What You Can ExpectInterview & Hiring ProcessIf you are selected to move forward through the process, here’s what you can expect:During the Interview ProcessVirtual video interview conducted via video with the hiring manager and/or teamCamera must be onA valid photo ID must be presented during each interviewDuring the Hiring ProcessEnhanced Biometrics ID verification screeningBackground check, to include:Criminal history (past 7 years)Verification of your highest level of educationVerification of your employment history (past 7 years), based on information provided in your applicationEmployee PerksAt GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:Employee Assistance Program (EAP)Corporate DiscountsLearning & Development platform, to include certification preparation contentTraining, Education and Certification Assistance*Referral Bonus ProgramInternal Mobility ProgramPet InsuranceFlexible Work Environment*Available to full-time employeesOur employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-rel