Full-Time / Part-Time Remote Customer Service Representative

**Remote Customer Service Representative** **Job Overview** **Metrocast Cable Systems**, a leading telecommunications provider offering digital television, high\-speed internet, and digital phone services in the northeastern United States, is seeking dedicated and customer\-focused individuals to join our team as a **Remote Customer Service Representative**. This is an excellent opportunity to work from home while providing outstanding support to our valued customers. We have both **Full\-Time and Part\-Time** positions available, offering flexibility to suit your lifestyle. The successful candidate will be the first point of contact for customer enquiries, playing a vital role in ensuring a positive customer experience and maintaining our reputation for quality service. The salary for this position is **$28 \- $35 USD per hour**, dependent on experience. **Responsibilities** Respond to customer enquiries via phone, email, and live chat in a professional and timely manner. Provide clear and accurate information regarding our products, services, and billing. Troubleshoot and resolve technical issues related to television, internet, and phone services. Process new service orders, account changes, and cancellations with high accuracy. Maintain detailed and up\-to\-date customer records within our CRM system. Escalate complex issues to senior team members or other departments when necessary. Strive to achieve and exceed individual and team performance targets. Gather customer feedback to contribute to the continual improvement of our services. **Qualifications** Proven experience in a customer service or technical support role, preferably within the telecommunications industry. Excellent communication skills, both verbal and written, with a clear and professional telephone manner. Strong problem\-solving abilities and a talent for troubleshooting technical problems. The ability to work independently in a remote environment with a high level of self\-discipline and motivation. Proficiency in using CRM software and other standard office applications. A patient, empathetic, and customer\-centric attitude. A reliable high\-speed internet connection and a quiet, dedicated workspace suitable for handling customer calls. **Benefits** A competitive hourly wage. The flexibility of a fully remote position. Opportunities for professional development and career progression within the company. A supportive and collaborative virtual team environment. Both full\-time and part\-time schedules are available.