Service Scheduling Coordinator

**Position Overview** Salter Lawn Service is seeking a detail\-oriented and customer\-focused **Service Scheduling Coordinator** to oversee the scheduling and coordination of residential and commercial lawn care services. This fully remote role is responsible for managing service calendars, coordinating technician schedules, communicating with customers, and ensuring work orders are completed efficiently and on time. The ideal candidate is highly organized, enjoys solving scheduling challenges, and thrives in a fast\-paced environment where exceptional customer service and operational efficiency are top priorities. **Key Responsibilities** **Scheduling \& Dispatch Coordination** * Create, maintain, and adjust daily, weekly, and seasonal service schedules. * Coordinate appointments for lawn maintenance, landscaping, seasonal cleanups, fertilization, and additional property services. * Optimize technician routes and schedules to maximize efficiency and timely service delivery. * Monitor schedule changes caused by weather conditions, customer requests, or operational priorities. **Customer Communication** * Serve as the primary scheduling contact for customers through phone, email, chat, and online service requests. * Confirm appointments, provide scheduling updates, and notify customers of service changes. * Respond professionally to scheduling inquiries and service\-related questions. * Escalate customer concerns requiring management attention when appropriate. **Work Order Management** * Create, update, and manage electronic work orders. * Verify customer service requests and ensure work orders contain complete and accurate information. * Track completed services and follow up on outstanding or rescheduled appointments. * Maintain accurate scheduling records and customer histories. **Administrative Support** * Maintain customer profiles within CRM and scheduling systems. * Generate scheduling reports, service calendars, and operational summaries. * Assist with invoice preparation, service documentation, and administrative recordkeeping. * Ensure electronic files and customer information remain accurate and organized. **Team Collaboration** * Communicate daily with field crews, supervisors, and administrative staff regarding scheduling priorities. * Coordinate with vendors and subcontractors when additional services are required. * Support operational improvements that increase scheduling efficiency and customer satisfaction. * Participate in special projects and seasonal planning activities. **Qualifications** **Required** * High school diploma or equivalent. * Minimum 2 years of experience in scheduling, dispatch, customer service, office administration, logistics coordination, administrative support, property services, or home services. * Excellent verbal and written communication skills. * Strong organizational and multitasking abilities. * Ability to prioritize competing responsibilities while maintaining attention to detail.