Senior Product Manager, OX Retention & Expansion

HighlightsLocation: Cyprus, Remote (CET)Language:Russian-speaking team; English fluency required (C1)About Fundraise UpWe’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.A Truly Global ProductWe operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.We’re building alarge and complex product ecosystemthat serves nonprofits, donors, and partners around the world. The platform includes a moderncheckout experience and customizable widgets(each a standalone SPA),donor, organization, and partner portals,admin tools, and several internal apps.The TeamWe are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.About the RoleAs Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations.Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation.You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer.Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth.What You’ll OwnRetention and expansion growth across active organizationsAverage Processing Volume (APV) / ARR per Active CustomerCross-product adoption strategy for Organization Experience capabilitiesRetention and expansion roadmap (6–12 months / 2027 horizon)Discovery pipeline (qualitative & quantitative)Identification of churn signals and expansion opportunitiesConcept development and validation before deliveryCross-functional retention and monetization initiativesAdoption blocker identification and resolution prioritizationScale / iterate / kill decisions based on initiative outcomesNorth Star metrics and metric tree for retention, adoption, and monetization outcomesWhat You’ll DoDefine Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact.Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery.Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations.Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product.Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes.Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.Requirements5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environmentsExperience operating at a Senior+ level of scope and influenceStrong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challengesProven ability to design and execute cross-functional growth initiativesStrong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generationExperience working with customer lifecycle, retention