Client Service Specialist - Internal Candidates Only

Position Overview: As a Client Service Specialist, you’ll play a vital role in delivering exceptional experience to Removery clients. In this fast-paced, client-focused position, you’ll communicate with clients through phone, text, and email — ensuring every interaction reflects our commitment to empathy, professionalism, and care. This is an elevated customer service role focused on supporting current clients and maintaining a positive perception of the Removery brand. The role reports directly to the Client Service Manager. Key Responsibilities: Deliver a 5-star experience by providing professional, compassionate client support. Schedule, confirm, and manage appointments through inbound and outbound communication. Coordinate timely studio and clinical support for aftercare inquiries or client concerns. Handle first level escalations with empathy, confidence, and effective problem-solving. Collaborate closely with studio staff, clinical leaders, and Regional Managers to ensure seamless client support. Consistently meet or exceed monthly KPIs and performance goals. Complete all assigned responsibilities with accuracy, professionalism, and independence. Position Specifics: Passion for the tattoo removal industry and our brand; awareness this is not ‘just a job’ but an invitation to be an empathetic partner with our clients through an emotional time in their lives. Strong connectivity and understanding of client needs, with exceptional client experience standards Excellent interpersonal skills and passionate about helping people Self-motivated multi-tasker with a willingness and proven ability to be resourceful and solution-oriented Reliable, punctual and available to work flexible hours, including evenings and weekends as the business needs require Excellent written and verbal communication skills and ability to work across teams with excellent time management, prioritization, and organization skills Empathetic toward team members with outstanding communication, strong capability to identify and solve problems in a positive and effective manner Demonstrated agility and enjoys working in a fast-paced, high-change environment Experience using Salesforce would be a bonus! You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including: Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD 50K in Life Insurance, at no cost to you! Plus, the option to purchase more. 120-hours of accrued, paid, vacation time Paid Parental Leave Eight (8) company paid holidays. 8 hours of paid volunteer time per year 401K with generous Company Match A Team Member Referral Bonus Program Employee Assistance Program – benefits to help you manage daily responsibilities. Collaborative work environment with an amazing culture committed to diversity and inclusion. Ongoing Comprehensive Training To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, currently, we are not sponsoring any Visas. Equal Opportunity Employer https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdfhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdfOriginally posted on Himalayas