Business Process Improvement Specialist

**Date:** May 28, 2026 **Primary Location:** Fort Wayne, IN, US **Company:** Lincoln Financial **Alternate Locations:** Fort Wayne, IN (Indiana); Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) **Work Arrangement:** Remote : Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76126 **The Role at a Glance** We are excited to bring on a **Business Process Improvement Specialist** to join the Retirement Operations business in a work from home environment. *Background Details* As part of the Business Process Improvement team, you will serve as a voice of Retirement Plan Services (RPS) Operations—advocating for business needs while helping to drive efficient, sustainable solutions that reduce manual processes. As a Business Process Improvement Specialist, you will play a key role in advancing process improvement, automation, and strategic initiatives across the Retirement Operations organization. You will identify trends and opportunities, helping to design and implement programs and processes that close gaps, drive efficiency, and support organizational growth and readiness. In this role, you will leverage your expertise to deliver measurable business results through project\-based work, supporting process changes and performance management strategies. You’ll partner closely with stakeholders to understand business needs, contribute to defining requirements, and support the design and implementation of solutions. You may provide input into user stories and support testing efforts as needed; however, your primary focus will be identifying opportunities, driving improvements, and helping ensure solutions are practical, scalable, and aligned to business needs. If you’re energized by continuous improvement, problem\-solving, and making a meaningful impact, please read on!**What you'll be doing** * You will analyze and interpret complex performance data to identify trends, insights, and opportunities for improvement. * You will develop and communicate recommendations, supported by data and analysis, to management and key stakeholders. * You will identify and drive process improvement opportunities across workflows and controls, partnering with teams to enhance efficiency, capabilities, accuracy, customer experience, and overall return on investment. * You will define and document business requirements and user stories to support approved solutions and process changes. * You will partner with internal and external stakeholders to evaluate, design, and implement solutions aligned to business needs. * You will monitor and track initiative progress, ensuring measurement, accountability, and timely communication of updates across the enterprise. **What we’re looking for** *Must\-have experience (required)*: *