Communications Coordinator

The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.Want to know more? See more of what we do here.Job SummaryThe Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.  GXG is a fast-growing agency at a high-growth tech company, seeking a Communications Coordinator for our Communications Practice Area to contribute to the design, development, and delivery of omnichannel campaigns and content to fit the unique needs of our customers. Our Communications Practice Area collaborates closely with our practitioners in experience design and data analysts to assess and improve the effectiveness of our programs over time. Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and working on large-scale or program-level projects for customers, preferably for government. Communications Coordinators support the key message development, evaluation of current customer content, and identification of optimization opportunities. They support efforts to develop, deliver and manage customers’ account configuration solutions to support outreach requirements for segmentation and personalization, aligned to reporting needs. Coordinators support the development of email campaign plans, A/B testing, campaign building, segmentation, and outreach tracking strategies. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers. What Your Impact Will Look LikeHuman-centered design practitioners, understanding best practices, regardless of technology or use cases, and always putting people at the center of our solutions. Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities. Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context. Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. Demonstrate a polished, professional relationship with colleagues and customers. Assume positive intent. Be collaborative. Create space for and be open to different expertise and experiences. Be dependable and reliable for our customers and our colleagues. Be organized and manage your own workload. Be proactive. Be willing to jump in, not wait to be told. Be willing to try something new, not dependent on documented examples. Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. Be open to feedback. Listen with the same passion with which you want to be heard. Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. Support digital campaign execution for public sector clients across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites. Draft and send content for clients’ various email, SMS, social media, and web-based campaigns aligned to best practices for each communication channel.