Telemedicine Patient Advocate

About HoneHone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:Fight for the CustomerExecute RuthlesslyCommunicate Candidly, Clearly, and KindlyCollaborate SelflesslyPractice Calculated Risk-TakingMaximize Joy and GratitudeHone has been fully virtual from day one and will continue to be a remote-first employer.Our Ideal CandidateOur ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.Patient AdvocateLocation: Remote (USA)Employment Type: Full-timeThe RoleWe’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience.ResponsibilitiesRespond to patient inquiries via email, chat, and SMS using ZendeskResolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macrosEscalate complex cases and document updates clearly in the EMRCollaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of careIdentify recurring trends and suggest process improvementsMeet and exceed performance targets (e.g., first reply time, resolution time, CSAT)Contribute to peer learning, documentation, and team knowledgeBe available for occasional overtime—voluntary or mandatory depending on business needsAbout YouStrong multitasking and time management skillsComfortable working in a fast-paced, ever-evolving environmentCreative problem solver with a results-driven mindsetAdaptable to new tools, systems, and workflowsAble to work both independently and collaborativelyExperience in healthcare, telehealth, or customer support is a plusOur Ideal CandidateYou’re a motivated multi-tasker who finds fulfillment in meaningful work. You embrace change, tackle challenges with enthusiasm, and thrive in a high-growth environment. You're an excellent communicator, a proactive team player, and a humble leader who’s always eager to learn and improve. Above all, you care deeply about helping people live longer, healthier lives.CompensationThis is an hourly role with annual compensation equivalent to $42,000–$50,000, depending on experience and qualifications.Benefits*Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:A remote-first work environmentCompetitive compensation and equity optionsHealth, dental, and vision insurance coverageShort-term disability and basic life coverageFlexible Spending Accounts (FSAs)Lifestyle Spending Accounts (LSAs)We follow federal holidays and have uncapped time offBudget for the technology tools you need (laptop, monitor, and/or special software)A focus on company-sponsored activities to foster engagement (both virtual and in-person)Waived membership fees for any Hone team members utilizing Hone products*These benefits are available to full-time, regular employees, and not to independent contractors, hourly or temporary employees, or interns.We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.Originally posted on Himalayas