Epic Ambulatory Analyst II

Number of position: 1 Contract Duration: Permanent Salary: $80K\-95K annually #### **OPPORTUNITY:** We are looking for a certified Epic Ambulatory Analyst II for a permanent full time remote role in Durham, NC. #### **SALARY:** * $80K – $95K annually. #### **BENEFITS:** * Medical, Dental and Vision. * Reimbursement Accounts. * Retirement. * Paid Time Off. **RESPONSIBILITIES:** The Ambulatory Solutions Application Analyst is primarily responsible for developing, deploying, training, and providing post\-implementation support for the Electronic Health Record (EHR) across ambulatory workflows. * Responsibilities include planning, performing, managing, and supporting identified EHR users within the Duke Health environment. * This support extends to the Ambulatory Solutions suite of modules, including EpicCare Ambulatory, Phoenix, Kaleidoscope, Care Everywhere, Haiku/Canto, Nurse Triage, Bones, Rehab, and other necessary Epic modules and third\-party integrated applications. * Working closely with Epic and other application teams to create and execute deployment tasks, interpret clinical workflows, and participate in the build, testing, and support of Ambulatory Solutions applications. * Advising and assisting with educational issues, including cross\-training team members, end\-users, and the Service Desk through face\-to\-face interactions, phone or email communications, and training classes. * Participating in daily business hour rotations to provide production support and Core Ops error management. * Partnering with providers and clinical staff to improve their knowledge and fluency within team as needed, coordinating virtual and on\-site assistance to support the growth and expansion of clinics under the Health umbrella. * Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between the team and identified Super User and End User resources throughout all clinics and Community Connect customers. * These services include participating in design sessions, reviewing specifications for the implementation of the EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care. Level 1: * Obtain additional Epic certification and proficiency as defined by management through classroom instruction at Epic (Madison, Wisconsin), self\-directed learning, multiple project assignments, and competency exams. * Interprets and analyzes systems, data, and information with supervision. * Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit. * Provides systems support, including troubleshooting and the configuration and testing of software. * Ensures security of technology solutions with supervision. * Participates in planning and providing customer training sessions on system use or