IT Admin Specialist - Freelance, Remote

About the ClientA U.S.-based, service-driven digital marketing agency that has helped small businesses grow online since 2005. They specialize in web design and holistic search marketing, operating across multiple U.S. locations with a collaborative, quality-first culture. The team values integrity, teamwork, ideas, and authenticity, and actively gives back to their communities.Why does this role exist?The client is adding a full-time assistant IT resource to work directly with a senior technical leader to strengthen core IT operations across DNS/domains, email systems, SaaS administration, and IT project coordination. This role exists to improve reliability, security hygiene, documentation, and timely execution of IT tasks while freeing senior staff to focus on high-impact initiatives. The end goal is to enhance internal efficiency and deliver consistent, high-quality support to both internal stakeholders and client-facing teams.The Impact you’ll makeIT Operations and SupportTriage and resolve Level 1–2 technical issues via ticketing/email/chatTroubleshoot email delivery, mailboxes, and related client/user issuesProvision/deprovision users and manage access across SaaS tools and hosting DNS, Domains, and Hosting AdministrationConfigure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC)Manage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers)Coordinate with hosting providers for site migrations, SSL certificates, and uptime IT Project CoordinationBuild and track project plans, timelines, and dependencies; manage task follow-upsCoordinate with internal teams and external vendors; provide regular status updatesCreate and maintain documentation, SOPs, and change logs; perform basic QA checks Security and Data HygieneApply security best practices (MFA, least-privilege access, password policies)Support email authentication and deliverability (SPF/DKIM/DMARC alignment)Maintain basic asset inventories and assist with periodic access reviews Systems and Tooling (including CRM)Log daily activities and updates in Arrow CRM; maintain data hygieneDocument SaaS tools and integrations; support lightweight automationsLeverage AI tools, where appropriate, to expedite documentation and triage (nice to have)Skills, Knowledge and ExpertiseRequired:1–2+ years as an assistant IT resource or IT support administratorStrong working knowledge of DNS, domains/registrars, hosting, and email systemsExperience coordinating IT tasks/projects and documenting SOPsHands-on experience with SaaS/user administration and basic troubleshootingExcellent written English and ability to work Monday–Friday, 9:00am–5:00pm ESTWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Technical: DNS/domain management; email deliverability (SPF/DKIM/DMARC); SaaS administration; hosting basics; general IT support; ticket triage; basic security hygiene (MFA, least privilege); systems/software troubleshooting; process documentationTools: Experience with CRMs (willing to use Arrow CRM), common registrars/hosting providers, and productivity/project tools; AI tools familiarity is a plusSoft skills: Logical, structured problem-solving; attention to detail; clear written and verbal communication; ownership mindset; proactive and service-oriented; ability to follow best practicesYou should apply if...You enjoy structured, logical troubleshooting and take pride in getting details right the first timeYou thrive in a collaborative, service-first environment and communicate clearly with technical and non-technical stakeholdersYou value quality, integrity, teamwork, ideas, and authenticity—and you’re eager to learn and document what you learnYou are dependable, organized, and comfortable working directly with a senior technical leader day-to-dayWhat to expect...Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating systemWorking Hours:40 hours per weekMonday to Friday, 9 AM - 5 PM Eastern TimeCompensation:$7 per hourNo benefits package includedBenefitsOriginally posted on Himalayas