Quality Assurance Analyst - Conversational AI Testing

**Summary** We are seeking a skilled Quality Assurance Analyst to join our team and support testing activities for Kore AI's conversational AI platform. The ideal candidate will have a strong background in software testing, with a focus on AI and natural language processing technologies. The resource will report to the Senior Director, Analysis, Change \& Quality and will follow the best practices and standard operating procedures established by the quality assurance team. **Responsibilities*** Define functional and non\-functional test strategies for the conversational AI platform. * Collaborate with AI developers and product owner to design comprehensive test cases covering various user scenarios, edge cases, and potential failure points. * This is a Remote (work from home) position. * Conduct rigorous testing of conversational AI models, including: + Functional testing to verify correct behavior, assess the accuracy, relevance, and coherence of AI\-generated responses. * + Performance testing to evaluate response times, system load, and resource utilization. + Usability testing to assess the user experience and identify areas for improvement. + Coordinate security testing with the Information Technology Security team to identify and mitigate potential vulnerabilities. + Integration testing to ensure the product is integrated with various platforms and that data integrity is maintained between various back\-end systems. + Coordinate with cross\-functional quality assurance resources to conduct end to end testing between other systems/platforms. * Generate detailed reports on test executions, including bug reports, performance metrics, and user experience insights. * Analyze test results to identify trends, patterns, and areas requiring improvement and work with the product owner for prioritization in the product backlog. * Track and manage bug resolution and feature enhancements. * Provide actionable feedback to AI developers to improve model performance, accuracy, and user satisfaction. * Collaborate with the team to refine training data, adjust model parameters, and optimize algorithms. * Own User Acceptance Testing (UAT) and facilitate by providing demos and test data of the product to the UAT testers. * Keep up to date with the latest developments in conversational AI, natural language processing, and machine learning. * Research and explore new testing methodologies and tools to enhance the QA process. **Requirements*** Bachelor’s degree in computer science, information technology, or related field. * At least 5 years of experience in software testing and quality assurance methodologies. * Knowledge of AI and machine learning concepts, particularly in natural language processing. * Expertise in testing conversational AI or chatbot systems. * Excellent analytical and problem\-solving abilities. * Strong communication and collaboration skills. **Preferred Qualifications*** Experience in testing Chatbots such as Micro