Support Engineer, IT End User

**(This position is open for UK, Europe, Africa and US and f***or U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin)* **About TechSoup** We believe in using technology for the greater good. We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet. TechSoup is a global nonprofit social enterprise that connects NGOs with mission\-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low\-cost; self\-service offers delivered at scale. To date, we have enabled more than 1\.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19\.1 billion. We are constantly evolving. As technology and global needs change, so do we. We’re creating new, community\-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities. We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team. **About the Team** IT End User Support ensures the organizations' devices and internal technology systems are running smoothly. This includes supporting hardware, end user software, and internal IT systems. Through addressing IT support tickets, we resolve end user technical problems, and identify and resolve systemwide IT issues. Additionally, the team works with Tech Impact (an MSP) and supports the ongoing security maintenance and notifications of our internal systems. **Position Summary** TechSoup seeks a Support Engineer with a background in information technology, systems administration and deployment, application, and infrastructure to help build, operate, and maintain our internal and external systems. The ideal candidate will be an IT expert with experience in infrastructure design and support, vendor management, and internal customer support. The Support Engineer will provide oversight, troubleshooting and resolution of computer relate