RCM Scheduling Coordinator (Behavioral Health) - Remote

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance. At GeBBS, we foster a collaborative and growth\-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare. **Responsibilities** **Patient Scheduling** * Manage ongoing patient appointment scheduling following completion of the initial intake and assessment process. * Coordinate patient appointments based on provider availability, service requirements, location, and applicable scheduling guidelines. * Confirm appointment details with patients, including date, time, provider, location, and telehealth instructions when applicable. * Ensure required patient information and documentation are complete prior to scheduled services. * Maintain accurate and current provider calendars and appointment information within applicable scheduling and healthcare systems. * Coordinate scheduling needs with clinical, intake, authorization, and other operational teams. **Rescheduling and Patient Coordination** * Respond promptly to patient and provider rescheduling requests and secure appropriate replacement appointments. * Manage provider changes, scheduling conflicts, location changes, and transitions between in\-person and telehealth services. * Document appointment changes and patient communications accurately and in a timely manner. * Escalate scheduling issues that may affect patient access, reimbursement, or continuity of services to the appropriate team. **No\-Show and Cancellation Management** * Conduct timely follow\-up on missed appointments and cancellations with the goal of rescheduling patients and maintaining continuity of services. * Document no\-show and cancellation activity within applicable healthcare systems. * Identify recurring no\-show or cancellation patterns and escalate them according to established workflows. * Use cancellations and open appointments to backfill available provider capacity whenever possible. **Waitlist and Provider Utilization** * Maintain and actively manage patient waitlists across providers and service lines. * Identify available appointment capacity and match eligible patients to open appointments. * Support provider utilization by minimizing unfilled appointment slots. * Monitor scheduling activity for capacity constraints, access issues, and recurring scheduling barriers. * Coordinate with operational leadership when scheduling