Bilingual English / Spanish Customer Service Representative

*This position is Remote in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY OK. You will have the flexibility to work remotely\* as you take on some tough challenges.* **Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!** Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At **UnitedHealth Group,** we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast \- growing environment. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** The **Customer Service Representative** position is full\-time based on an anticipated schedule of (40 hours / week), Sunday \- Saturday. Employees are required to have flexibility to work any of our 8\-hour shift schedules during our normal business hours of 5:00 am \- 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work occasional overtime including a 6th day and one (1\) weekend day shift. We offer 3 \- 4 weeks of paid training where 100% attendance is required. The hours during training will be Monday \- Friday at 8:00 am \- 5:00 pm CST with break and lunch times set by the business. **Training will be conducted virtually from your home;** being on camera will be required 100% during training and as requested by leadership. When on camera, you must be visible from your shoulders up. Shift bids (schedule reassignments) occur 1\-2 times per year, depending on business needs. During the shift bid process, your schedule will change. You will have the option to rank your preferred schedules, and the awarded schedule will be determined based on individual performance and metric ranking. For more information on a day in the life of a Customer Service Representative please review this link: Day In the Life of Customer Service V2 For Interviews \- (kaltura.com) Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. **Primary Responsibilities:** * Respond to 60 \- 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits * Ask appropriate questions and li