Technical Author

Company Description Who we are... At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! Job Description A bit about the team and what you’ll deliver... We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows. The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform. As the Technical Author, you will: Documentation ownership & delivery Own and maintain technical documentation using a Docs-as-Code approach Migrate existing and legacy documentation into a structured Markdown knowledgebase Create clear, accurate, and maintainable documentation where gaps exist Ensure documentation is delivered alongside platform features and releases — not after them Maintain a single source of truth for documentation as the platform evolves Collaboration & product integration Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content Knowledge management & scalability Structure documentation to support AI-assisted querying, reuse, and automated outputs Help improve the visibility, accessibility, and consistency of technical information across the business Contribute to scalable documentation processes, standards, and workflows Support the evolution of documentation tooling, repositories, and publishing practices Commercial & operational support Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement Contribute to improving the overall customer and internal user experience through better knowledge accessibility Who you are... A clear and structured communicator who enjoys turning technical complexity into accessible content Collaborative and comfortable working across Product, Engineering, Commercial, and Support teams Highly organised, detail-oriented, and proactive in identifying documentation gaps and improvements Comfortable operating in a fast-moving, distributed, and evolving environment Curious and solutions-focused, with a strong sense of ownership and accountability Adaptable and able to balance multiple priorities while maintaining quality and consistency What makes you, you... Experience Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment Ha