Product Manager, Payments Platform

Who We Are: Transact + CBORD have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life. To learn more about our products, please visit our website located here:We are currently searching for qualified candidates for Payments Gateway and Acquiring Product Manager position. Please see the details for the position below.Title: Payments Gateway and Acquiring Product Manager Location: United States (Remote)Role Overview: The Payments Gateway & Acquiring Product Manager is responsible for owning execution and delivery of capabilities within Transact + CBORD’s payment gateway and acquiring services. This role focuses on building, enhancing, and maintaining reliable, compliant payment flows in close partnership with Engineering, Operations, and external payment partners. This is a hands-on product role for someone who understands how modern payment systems work, can translate complex technical and regulatory requirements into clear delivery plans, and uses data to continuously improve payment performance and operational outcomes. Key Responsibilities:Product Strategy & Roadmap: Define and execute the product strategy and roadmap for the payments for all of Transact + CBORD gateway and acquiring services. Prioritize features, enhancements, and product innovations based on business objectives, customer feedback, and market trends. Align product development with business goals and regulatory requirements. Execution & Delivery: Own delivery of features and enhancements across payment workflows including authorization, settlement, reconciliation, refunds, fee handling, and error management Partner closely with Product Owners and Engineering to define scope, acceptance criteria, and sequencing Ensure solutions meet reliability, scalability, and compliance expectations Drive features from discovery through launch, validation, and iteration Technical & Domain Expertise: Develop and maintain strong working knowledge of core payment concepts (authorization, capture, settlement, declines, retries, batching, etc.) Understand how internal systems and external payment partners (processors, acquirers, gateways) interact Clearly explain technical and payment concepts to both technical and non-technical stakeholders Support integration of new acquiring capabilities, payment methods, or partner services Analytics & Decision-Making: Understand and analyze operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures Use data to identify issues, prioritize improvements, and inform delivery decisions Partner with Engineering and Operations to validate root causes and measure impact of changes Regulatory & Risk Awareness: Operate with working knowledge of PCI DSS, NACHA, card brand rules, and partner compliance requirements Identify and surface risks related to security, compliance, or operational exposure Partner with Risk, Compliance, and Legal teams to ensure issues are addressed early and appropriately Cross-Functional Influence: Work day-to-day with Engineering, QA, and Operations to deliver payment capabilities Provide clear, regular updates on delivery status, risks, and outcomes to product leadership and project teams Tailor communication style and artifacts (written, visual, verbal) to technical and business audiences Customer & Partner Insight: Engage with select customers and payment partners to gather feedback and validate needs Support QA and UAT activities to ensure functional correctness and operational readiness Participate in limited customer pilots and phased rollouts to validate changes before full release Skills: Strong understanding of end-to-end payment flows, including authorization, capture, settlement, reconciliation, refunds, fee handling, and error management Familiarity with payment gateways, acquiring models, processors, and third-party payment partners Ability to translate business and regulatory requirements into clear product features and requirements Comfort operating in strategic discussions, connecting day-to-day delivery decisions to broader product, business, and platform goals Strong outcomes-driven mindset, with a focus on measurable impact (e.g., reliability, conversion, efficiency, risk reduction) rather than output alone Proven execution and delivery discipline in partnership with Engineering, QA, and Operations teams Experience tracking and interpreting operational payment metrics such as authorization rates, decli