Operations & Procurement Coordinator (008-01055)

Looking for Philippines-based candidatesJob Role: Operations & Procurement Coordinator Compensation range: $1,500 AUD - $3,000 AUD / MonthlyEngagement type:Independent Contractor AgreementWork Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.Who The Client Is: An Australian-owned business that partners with organisations across a range of industries to deliver reliable procurement solutions and exceptional customer service. Built on strong relationships, integrity, and operational excellence, we're committed to making a positive impact while fostering a collaborative environment where our team can grow, take ownership, and contribute to our continued success. Role Overview: We are seeking a highly organised and proactive Business Operations & Client Success Coordinator to become the operational backbone of our growing business. Working closely with the Managing Director, you'll oversee day-to-day operations, including customer service, procurement, order processing, supplier and freight coordination, and operational administration, ensuring a seamless experience for customers, suppliers, and stakeholders.This role plays a key part in supporting the company's continued growth by taking ownership of operational activities, improving processes, and enabling the Managing Director to focus on strategic initiatives, business development, and long-term client relationships. If you thrive in a fast-paced environment, enjoy variety, and take pride in delivering exceptional service, we'd love to hear from you.Key Responsibilities: Deliver an outstanding end-to-end customer experience by managing enquiries, quotations, orders, product recommendations, customer communications, returns, warranty claims, and ongoing relationship management.Manage the complete procurement and order lifecycle, including preparing quotations, processing customer and supplier purchase orders, confirming pricing and product availability, coordinating custom branding requirements, monitoring production schedules, managing backorders, and ensuring accurate and timely order fulfilment.Build and maintain strong relationships with customers, suppliers, freight providers, and key stakeholders while providing proactive communication, managing expectations, resolving issues efficiently, and ensuring customers are regularly updated throughout the ordering process.Coordinate freight bookings, warehouse dispatches, delivery schedules, shipment tracking, split deliveries, replacement products, and freight-related issue resolution to ensure successful and on-time delivery.Confidently utilise Xero to process sales orders, customer invoices, supplier purchase orders, maintain customer and supplier records, verify invoice accuracy, organise operational financial documentation, and prepare information for the external bookkeeper.Manage customer procurement portals, supplier ordering platforms, CRM systems, B2B ordering platforms, product catalogues, operational documentation, and other cloud-based business systems while quickly adapting to new software and customer requirements.Provide operational support to the Managing Director by coordinating daily priorities, preparing business documentation and reports, supporting customer and supplier meetings, assisting with projects, tenders, and implementing operational improvements that enhance business efficiency.Conduct supplier and product research, coordinate stock requirements, support marketing initiatives, assist with system implementations, complete administrative tasks, and undertake additional operational responsibilities that contribute to the continued growth of the business.Maintain exceptional attention to detail across quotations, purchase orders, invoices, freight bookings, branding specifications, product information, customer records, communications, and operational documentation to minimise errors and protect the company's reputation.Prioritise competing workloads, manage multiple customer accounts and suppliers simultaneously, consistently meet deadlines, and take ownership of tasks from commencement through to completion.Communicate professionally and proactively by responding promptly to enquiries, providing regular updates, escalating issues appropriately, following through on commitments, and ensuring customers never feel overlooked.Demonstrate accountability by identifying solutions, resolving problems proactively, learning from mistakes, continuously improving processes, and maintaining the highest standards of professionalism and customer service.Required Skil